WHAT YOU'LL DO
BCG's commitment to accelerated personal development and growth sits at the heart of our Employee Value Proposition (EVP) and Perform, Develop, Grow (PDG) philosophy. As the largest function in North America (NAMR) with ~1000 people, our Operations teams are critical to the success of our firm, and their development is central to accomplishing our EVP. As the Operations L&D Senior Manager, you will lead the L&D efforts specifically tailored for our Administrative Services and Office Experience functions. Your primary responsibility will be to partner closely with stakeholders across these functions and the broader business to deeply understand learning needs, and spearhead the creation, development, delivery and evaluation of comprehensive learning programs designed to meet these needs effectively. You will work collaboratively with the broader NAMR BST L&D team and the L&D network across the globe to ensure these programs are integrated across the full learning journey of each individual and contributing to our broader L&D aspirations. This role requires a high level of expertise in L&D, including instructional design and learning delivery, as well as a demonstrated ability to develop and deliver impactful learning programs that are closely aligned with individual, functional and business needs.
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YOU'RE GOOD AT
Program Development and Management - Design, develop, and deliver comprehensive learning programs, leveraging best practices in instructional design and learning methodologies to ensure high engagement and effectiveness. Programs of focus will include (but are not limited to) new joiner, people manager readiness and development, customer management, new and advanced skill development, and foundational knowledge for EAs, AAs, ASMs, OE and Events teams.
Stakeholder Connectivity and Needs Assessments - Conduct thorough needs analysis with several stakeholder groups, including: the Administrative Services and Office Experience functions, customers of functional teams, office leaders, and global teams. Deeply understand their needs and act as a go-to resource to problem solve learning opportunities.
Program Management and Evaluation - Ensure a consistent and holistic learning experience for members of the Admin and OE function, managing the budget, calendar and operations of learning programs. Evaluate the efficacy of learning programs, incorporating feedback and metrics to continuously improve learning outcomes. Partner with the Operations L&D Senior Specialist and BST L&D Specialist to ensure seamless operations across learning programs.
Faculty Curation and Management - Build a faculty of training facilitators and subject matter experts. Work with the Operations L&D Senior Specialist to train, manage, and deploy the faculty based on expertise and audience need.
Team Connectivity - Work across the broader NAMR BST L&D team to ensure all programs provide a cohesive, meaningful learning experience for our learners. Work directly with worldwide colleagues to share and deploy best practices across the globe. Lead the Operations L&D Senior Specialist, ensuring high-quality execution of learning programs.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
8-10 years of total work experience with Bachelor's degree in Education, Human Resources, Business Administration or a related field. Advanced Degree (Masters, MBA, JD, PhD, etc.) preferred.
Proven experience in Learning and Development, especially in a role leading learning programs. Direct experience in Administrative Services or Operations strong preferred
Proven expertise in instructional design, learning delivery methodologies, and program evaluation.
Exceptional stakeholder management skills with a proven ability to build deep relationships, act as a go-to thought partner, and have a collaborative approach to work.
Demonstrated ability to design and deliver learning programs that drive meaningful business outcomes based on firmwide, functional, and individual needs.
Outstanding communication and presentation skills. Demonstrated experience with effective learning facilitation in both a live and virtual formats.
Strong leadership and team management capabilities.
Ability to innovate, embrace change, and deal with ambiguity in a fast-paced environment.
#LIhybrid
YOU'LL WORK WITH
This individual is a part of the North America BST People Team whose mission is to provide each member of our BST the resources and support they need to become the best possible person and professional while at BCG. This role will be pivotal in orchestrating cross-functional collaborations across the organization, partnering closely with geographic and functional leaders, Human Resources, and global L&D counterparts. This role involves steering strategic L&D initiatives, leveraging insights from industry associations, and managing relationships with external vendors, all while leading an internal team dedicated to fostering a culture of continuous learning and development.
ADDITIONAL INFORMATION
COMPENSATION INFORMATION:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 (USD) in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested retirement contributions made annually, whether you contribute or not
Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
WORK FORMAT:
This role currently requires 3 days a week in office presence. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.