WHAT YOU'LL DO
Provide exceptional Level 3 technical support for enterprise AI tools, working closely with internal teams and vendors to ensure smooth operations and rapid problem resolution.
Drive the adoption of productivity tools within the organization by identifying and implementing enhancements that increase efficiency and user satisfaction.
Handle the configuration and integration of SaaS products, ensuring secure and effective deployment across the organization.
Administer and support hands-on changes to our globally deployed CT productivity tools portfolio, focusing on SaaS products with AI-powered capabilities.
Administer and configure SaaS integrations for secure rollout and operations.
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Assist in the evaluation and deployment of new tools and technologies, contributing to POC projects that explore innovative solutions.
Identify and support opportunities to implement automation capabilities to reduce manual work and human error.
Adapt to industry direction and evolving customer needs, implementing emerging technologies using Change Management disciplines.
YOU'RE GOOD AT
Excelling in SaaS product management, with a strong ability to administer, support, and configure AI-powered SaaS integrations securely and effectively.
Demonstrating expertise in implementing monitoring, alerting, and self-recovery solutions for SaaS tools to ensure optimal performance and reliability.
Skilled in automating processes to reduce manual interventions and errors, showcasing proficiency in scripting and automation tools.
Adaptable and forward-thinking, with the capability to leverage emerging technologies and apply Change Management disciplines effectively.
Proficient in critical thinking and problem-solving, capable of managing complex technical challenges under tight deadlines.
Strong interpersonal and communication skills, able to collaborate effectively with diverse teams and manage stakeholder expectations.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
A bachelor's degree in computer science, Electronics Engineering, or equivalent.
At least 5+ years of relevant experience in managing and supporting SaaS products, preferably with exposure to AI-powered tools.
Proven experience in software configuration, development activities, and the deployment of engineering tools.
A functional understanding of IT operations, service management, and agile project management methodologies.
Experience working in a small Agile based squad.
Experience driving results across multiple geographically dispersed teams that are working to their own priorities and commitments.
YOU'LL WORK WITH
This individual will collaborate with other BCG information technology teams such as Identity, Security, Enterprise Architecture, other Functional squads to ensure alignment with BCG's overall IT architecture plan.