Senior Technical Program Manager - Security, Safety & Fraud

Senior Technical Program Manager - Security, Safety &Fraud

About Us:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Leadership/Team Quote:

Booking's Security, Safety, and Fraud (SS&F) organization is dedicated to ensuring everyone can experience the world safely & securely. The ultimate goal of SS&F is to ensure that every experience facilitated by the Booking.com platform maintains or increases the trust of all parties involved. To achieve this, the SS&F team works with teams across the business to minimize events that could negatively impact trust in Booking.com and mitigate the consequences of unavoidable events.

In Booking.com, Technical Program Managers act as a bidirectional translation layer between the business and technical disciplines, ensuring alignment between business expectations, security requirements and technical feasibility. The Senior Technical Program Manager within SS&F will play a pivotal role in safeguarding Booking.com's services and infrastructure They will be instrumental in driving technical programs that enhance security measures, mitigate risks, maintain regulatory compliance, and upholding the highest standards of customer safety.

Role Description:

Booking.com is searching for a highly experienced Senior Technical Program Manager with a strong background in security and compliance. This individual will be responsible for spearheading programs designed to elevate service and infrastructure security, guarantee adherence to regulatory standards, and prioritize customer safety.

The ideal candidate will possess a solid understanding of program management fundamentals and demonstrate the ability to effectively translate between business and technical disciplines. They will be adept at leading large-scale, cross-organizational technical projects and collaborating closely with legal, audit, and engineering teams.

Knowledge of the following is required: security related standards and regulations, (agile) program management. Knowledge of the following is desirable: network infrastructure and Zero Trust design, risk management, cybersecurity operations, business continuity, incident management, security product development.

Key Job Responsibilities and Duties:

• Deliver key security programs from inception to business-as-usual, with stakeholders across multiple teams, product groups, and business units.
• Ensure a realistic and objective delivery plan, based on end to end technical solution, is in place, which is based on data and appropriate delivery metrics
• Coordinate the implementation of security improvements across multiple teams with different approaches and strategic priorities.
• Stakeholder and communication management, including working closely with Engineering, Product, Security, Legal and Compliance to deliver these critical programs.
• Engage with regional business and technical stakeholders to identify security needs, and maintain a broad understanding of the regulatory landscape impacting Booking
• Work with a global cross-functional team of security engineers, product owners and risk teams to identify security and compliance gaps and build roadmaps to address issues.
• Own delivery governance: provide predictable, proactive reporting tailored to the appropriate audience (Senior LT, Engineering Teams, and stakeholders) so that service and business owners have clear visibility on initiatives.
• Proactively identify ways to improve processes and capabilities to ensure we are compliant, efficient, and respond to business needs.
• Be able to influence architectural and technical aspects of services and processes. Furthermore, evaluate and identify risks within a given system design or architecture, and propose risk mitigation plans and obtain agreement from risk owners.
• Coordinate 3rd party service providers when required, including vendor selection and management of deliverables

• Bachelor's Degree in a technical discipline or equivalent experience
• 8+ years relevant work experience, including technical program management experience or related discipline
• 3+ years' experience working with cross functional technical teams and business units to design and deliver security and/or compliance products and programs
• A proven track record of translating high-level objectives and strategy into cross-organizational deliverables
• Experience with Agile environments and certification is desirable.
• Excellent communication skills, both written and verbal, with the ability to work independently and manage multiple tasks under pressure.

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Let's go places together: How we Hire
• If applicable: Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
• This role does not come with relocation assistance.