Senior Project Manager, Fintech Legal Operations

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About the Team: Our team is a dedicated Legal function within Booking Holdings, supporting one of the world's leading online travel companies, specialising in the provision of legal advice to enable the Booking Holdings Global Fintech strategy. We provide a full range of legal services for our global fintech products and payment solutions, focusing on supporting Booking.com, which has a dedicated Fintech Business Unit. As a key member of the FT Legal team, you will be crucial in ensuring our legal services are delivered effectively and efficiently. You will report directly to the Sr Dir, Fintech Legal at Booking.com, who is accountable for the day to day provision of legal services in support of Fintech at Booking.com.

• Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.
• Support the scoping, design, execution of the processes and key initiatives to run the business and the organization
• Positively and proactively contributes towards the craft, including being available to coach others, share best practices or participate in events or projects

• Execute thoughtful, yet simple, processes to increase efficiency and productivity.
• Implement the optimization of business operations by driving adoption of standardized processes across the departments to increase efficiency and effectiveness while also simplifying where possible

• Support annual and ad hoc planning processes within the department, by working closely with each sub-departments and collaborate with Finance & FP&A for a budget definition and resource allocation.

• Support the preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.

• Implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible.

• Effectively collaborate with various teams, departments, and stakeholders. Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.
• Ability to influence up to Director level and productively interact with Sr Director level.

• A legal qualification or equivalent exposure to legal industry or practice is likely to be required to be effective in role.
• 5 - 8 years experience in legal project management ideally within law firms or similar working on banking & finance or fintech projects.
• Craft skills: basic process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
• Proven experience using project and task management software and tools, such as JIRA, Asana, Confluence or Trello.
• Have a basic business and good financial understanding, independently use quantitative and qualitative data to drive decision making.
• Ability to tell a clear story with data/insights. Have a good financial background to be comfortable in understanding business and financial metrics and identify key insights for decision making purposes.
• Ability to identify challenges and opportunities and recommend solutions/actions.
• Change Management basic background.
• Be able to effectively communicate with people of diverse background and seniority while building and maintaining lasting relationships. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
• Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
• Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.
• Able to influence (senior) management and groups.
• Solve complex problems under minimal supervision. Able to break up a complex problem into actionable and easy to understand solutions. As well, they should be hands on and drive solutions to problems in partnership with the involved parties.
• Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations

• Alignment with Booking.com's values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).
• Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.
• Confidence with collaboration.
• Ability to influence stakeholders at all levels.
• Proactivity, resilience, and a drive to deliver results.
• Strong judgment with attention to both the big picture and key details.
• Courage to take a stance and make tough decisions.
• Team-oriented, self-aware, and a good listener.
• Agility in prioritizing and meeting deadlines.
• Forward-thinking, with a focus on emerging legal and policy issues.

• Being integral to decision-making, shaping Booking.com's future.
• Supporting Booking's mission to make travel accessible, fostering openness and curiosity.
• Offering opportunities for team members to explore new areas or specialize.
• Providing holistic, integrated legal and public affairs advice.
• Continuously improving Legal Operations, innovating, and sharing best practices.
• Learning from mistakes and embracing growth.
• Working collaboratively with a sense of humor and enjoying the journey together!

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Let's go places together: How we Hire
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.