Senior Business Operations Associate - Portfolio

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

As a Senior Business Operations Associate - Portfolio you will help to implement (lean) portfolio management processes, structure and tools to ensure goal achievement and to help the FinTech department to run more smoothly. As part of the FinTech BusOps Portfolio Management team, you will foster collaboration across the whole organization. You will partner with different teams to ensure the right tracking of the key initiative deliverables and Objectives and Key Results (OKRs) within the departments. Also you will support the adoption of company wide processes within FinTech (e.g. Quarterly Planning, Quarterly Business Reviews, Annual Planning). You will provide standardized quality-assured information that enables data-driven decisions to be taken regarding the portfolio of initiatives.

You must be able to thrive and succeed in a highly dynamic entrepreneurial environment. This means working with high-level programs and initiatives, but to also roll up your sleeves, dig in and help lead change on a day-to-day basis. This role may also get involved in end-to-end activities of a project or change management initiatives. The position requires a hands-on professional with a high level of energy and flexibility to get things done and thrive in a fast-paced product development environment.

Your responsibilities:

Portfolio Planning and Demand Management

• Support the annual- and quarterly planning cycles of the department in line with the defined planning process - as well as suggest and support the implementation of improvements
• Support the utilization of Jira, Confluence and other related plugins for the planning and tracking the portfolio of initiatives
• Support the preparation as well as follow up from the Portfolio Sync meeting where new demand is discussed and tradeoff decisions are made
• Support in maintaining a consolidated and up-to-date initiative portfolio and roadmap for the department in Jira and other related plugins
• Support the adoption and utilization of the defined Governance model and its respective artifacts

Portfolio Performance Reporting

• Provide insights (dashboards/reports) around the portfolio, focused on optimizing the flow of value within the portfolio of the department
• Research and build insights for the information needs of various stakeholders - e.g. portfolio status reports
• Independently use quantitative and qualitative data to support portfolio decision-making as well as tell a clear story with the data/insights

Stakeholder Management

• Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.
• Ability to influence up to Senior Management level and productively interact with Director level
• Support all relevant stakeholders with extracting the most value out of the portfolio processes, tools and ways of working
• Build and maintain connections with diverse teams across the organization

(Lean) Portfolio Management Capability Development

• Support the introduction of changes, new portfolio processes as well as continuous improvements of the (lean) portfolio management capability
• Positively and proactively contributes towards the overall Business Operations craft, including being available to coach others, share best practices or participate in events or projects

Requirements and experience:

• Experienced professional with 5+ years in similar positions (within a Consulting, Chief of Staff/Executive Assistant, Agile/Hybrid Project Management roles) preferably within fast-paced technology organizations
• Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences
• Service excellence and customer driven mindset
• Excellent problem solving, interpersonal skills
• Effective presentations delivery
• Strong knowledge in Jira and Confluence, as well as related plugins - e.g. OBoard, Structure
• Fluent in persuasion and always strive to achieve and surpass set objectives
• Practice of working with different stakeholders such as product, tech, operations and others simultaneously and being able to pivot to their needs
• Experience in an online/ecommerce, payments processing, and/or financial systems is preferred
• Experience in working in (lean) portfolio management is a plus - e.g. supporting demands through their selection, prioritization and planning; portfolio roadmapping; creation of portfolio dashboards and reporting based on portfolio metrics; ability to interpret portfolio performance data
• Lean Portfolio Management certifications is a plus

Inclusion at Booking.com:

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Client-provided location(s): Amsterdam, Netherlands

Job ID: booking-21243

Employment Type: OTHER

Posted: 2025-10-25T18:33:24