Senior Business Operations Associate - ELT Ops, FinTech

About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Our FinTech business unit - with teams in Amsterdam, Bangalore, London and Shanghai - develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

Role Description

The Business Operations Associate helps to implement processes and structure to ensure goal achievement and to help the Fintech Products department to run more smoothly. They will support the execution of the day-to-day operations of the department to ensure that it runs effectively and efficiently.

The Business Operations Associate will partner with the different teams within Fintech Products to ensure the right tracking of key initiatives, deliverables and KPIs between the assigned departments.

They will focus to improve: governance, stakeholder management, consistent and centralized communication, support prioritization, reporting of progress and enhance visibility across teams.

The Business Operations Associate will act as a support for the yearly and quarterly planning activities, as well as for the execution of the planned activities on a daily basis to ensure that it runs efficiently and effectively. They also get involved in the end-to-end activities of a project or change management initiatives.

Key Responsibilities and Duties

• Schedule, plan and execute area level events including (but not limited to) QBRs, All Hands and Planning to align with broader business cadence
• Manage the creation, organization and sharing of materials related to area events to include presentations, memos, etc.
• Own and manage content gathering for area level events
  
  
  • Work with Directors and Senior Managers to source content, help to apply formatting where needed and create cohesive presentations
• Onsite hosting of events to include liaising with facilities/catering where necessary, ensuring proper setup of AV equipment, ensuring all videos or other materials are working and acting as emcee for events to ensure flow and timing.
• Create timelines and communication plans for all events including internal marketing to ensure people are well prepared, know the value of attending the meeting or event and plan to attend in person where possible.
• Prepare and support communication between Directors and their broader organization by creating summaries of events, Directors focus and other important information and developing internal communication cadence and strategy

Qualifications and Requirements

• Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences.
• Service excellence and customer driven mindset
• Excellent problem solving, interpersonal skills
• Effective presentations delivery
• Strong sheets/excel skills, with the ability to execute rapidly to build reports
• Background in business operations and/or project management
• Fluent in persuasion and always strive to achieve and surpass set objectives
• Practice of working with different stakeholders such as product, tech, operations and others simultaneously and being able to pivot to their needs

Benefits & Perks - Global Impact, Personal Relevance

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
• Working in a fast-paced and performance driven culture;
• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)

Inclusion at Booking.com:

Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
• This role does not come with relocation assistance

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Client-provided location(s): Amsterdam, Netherlands

Job ID: booking-20999

Employment Type: OTHER

Posted: 2025-10-15T18:34:32