Senior AI Governance Specialist - Data & AI Governance Enablement

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About the team: The Data & AI Governance department enables extending the governance theme of policies, standards, processes and technology for governing data and AI, to driving excellence in our approach for leveraging secure, trusted, accessible data for data driven decision making through:

• An overarching Data & AI Policy to include associated standards
• Data & AI Governance capabilities
• Data Access and Usage Control, in compliance with regulatory requirements
• Data & AI Delivery Governance
• Data & AI Observability and Quality

This enables the maturity of Data and AI capabilities across Booking.com, unlocking innovation and business value through leveraging data and AI.

Role Description: The Senior AI Governance Specialist is an expert in AI and Observability, and will be responsible for the definition and maintenance of the AI Governance standards and relative guidelines and playbooks, including the oversight of tooling and processes, and will drive the corresponding best practice across the company. Most specifically, the role oversees that AI systems are developed, deployed, and maintained responsibly, ethically, and in line with regulations and with a risk mitigation approach. This role blends Data and AI technical understanding with policy, ethics, and risk management. The new joiner will have autonomy over the delivery of their work, including requirements gathering, contribution to the solution design, overseeing tooling selection, implementation, integration, roll-out and adoption across business units in a collaborative manner.

Key Job Responsibilities and Duties:

• Develop AI governance frameworks, including AI Governance standards and playbooks, aligned with organizational values and global norms
• Gather, analyse and manage requirements, coming from various stakeholders (e.g., Risk and Control, Compliance, Legal and Business Units)
• Contribute to the design and implementation of AI Governance related tools
• Ensure impact and risk assessments are timely and shared with Leadership to enable effective risk mitigation (e.g., EU AI ACT Risk Assessment, Data Protection Impact Assessment)
• Contribute to the creation and maintaining of risk registers for AI use cases
• Contribute to the KPIs and adoption metrics, for the AI Governance standards across Booking.com, unlocking innovation and business value through leveraging data and AI.

Qualifications and Skills:

• 5+ years' experience in AI, with a strong understanding of AI/ML technologies (not necessarily coding, but grasping how models work, are trained, mitigate for bias, drift etc.)
• Knowledge of data lifecycle (collection, storage, processing, deletion)
• Familiarity with AI-related regulations (e.g., EU AI Act, GDPR, US AI Bill of Rights)
• Ability to apply ethical and risk management frameworks to AI use cases
• Knowledge of human rights impacts of AI
• Understanding of fairness, accountability, transparency, and explainability (FATE)
• Strong analytical capabilities to assess complex technical and ethical risks.
• Familiarity with AI quality and observability, including architecture and key metrics
• Experience in conducting impact and risk assessments (e.g., EU AI ACT risk Assessment, Data Protection Impact Assessment)
• Experience in working with data scientists, legal teams, compliance, IT, cybersecurity, product owners and other stakeholders
• Collaborate and design effective training programmes to foster a culture of ethics and governance in AI use cases
• Excellent communication skills to convey complex technical concepts to non-technical audiences and build effective relationships across departments.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Client-provided location(s): Amsterdam, Netherlands

Job ID: booking-20880

Employment Type: OTHER

Posted: 2025-09-18T18:33:21