Localisation Quality Manager- Marketplace

Key Responsibilities

• Collaborate with stakeholders to define their (scaled) content needs and translate those needs into well-defined, documented and scalable solutions, supported by processes and tooling
• Lead a team that can be made up of a Process Lead, Quality Manager and/or Coordinators, offering vision, support, coaching, ongoing feedback, support with business cases and strategic initiatives.
• Set KPIs, SLAs and other metrics for core solutions, and review performance on a regular basis, making suggestions for improvements and setting goals as appropriate. Be accountable for the correct functioning of solutions
• To support solution optimization and expansion, create performance targets and roadmaps, and engage with stakeholders in reporting on these targets and roadmaps. Construct business cases to secure necessary resources - human, technical, financial and support
• Be an evangelist for part of Solutions, not only performing research into the latest developments in the area, but sharing insights with colleagues and the wider Booking community
• With the Global Manager Content Solutions, support in the creation of a long-term, company- wide content strategy for Booking.com, and coordinate implementation of this strategy
• Build and sustain a network across the business, focusing on key stakeholders and influencers; stay on top of company strategic developments, and through this understand and predict future company content needs
• Stay on top of content industry trends, and build connections with relevant external vendors
• Identify opportunities for creation of new services and assets

• Global Manager Content Solutions
• Product Director Commercial Operations
• Product Directors, VPs Product, Marketing etc
• Analytics Manager
• Global Operations Manager
• Product, Tech teams (Commercial Operations)
• (Senior) Business Controller
• Change and Development/ Implementation

• Cooperation - Align on content strategy, reporting on service and asset performance, investment decisions
• Cooperation - Align on content strategy and objectives for specific solutions, as well as the investments and prioritization required
• Cooperation - Understand stakeholders' needs, discuss future of content, align on required solutions and reporting
• Information - Solutions performance metrics (creation and reporting), optimizations, resourcing, updates
• Information - Effectiveness of operations and operational support for solutions
• Information - Implementation/management of content systems and tooling
• Information - Cost of solutions, budget allocation, budget tracking, reporting, building business cases
• Cooperation - Ensure correct implementation of solutions in Operations

• Continuous
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• Frequent
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• Bachelor degree

• Extensive Knowledge (8 - 12 years)

• Demonstrable track record of defining and executing solutions and process improvement initiatives, leading them from start to finish, including the definition of success metrics
• Passion for content production and management, especially at scale
• Solid understanding of content creation processes, including quality management (style guides, glossaries), as well as strong and current knowledge of systems, tooling and methodologies
• Minimum 5 years in service/solution design, ideally in a global e-commerce environment*
• Proven impact with process innovation
• Strong understanding of impact/importance of content in e-commerce
• Excellent business acumen and ability to combine big picture thinking with pragmatism
• Strong ability to prioritize according to impact and business needs
• Proactive, solution-focused and results-oriented attitude
• Analytical mindset with proven strategic ability. Can support decisions with data and build business cases accordingly.
• Excellent communicator with proven stakeholder management experience