Change Lead - Fintech

About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Our brand new FinTech business unit - with teams in Amsterdam, Bangalore, London and Shanghai - develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

Role Description

We're looking for a Change Lead to join our FinTech department and help people to adopt changes that enable Booking.com's mission of making it easier for everyone to experience the world.

This is a unique opportunity to contribute towards building a new change team and drive the adoption of process, organizational, mindset, and system changes in our fast-paced and complex department. Our ideal candidate is an autonomous and experienced professional who can assess change impacts, build and monitor truly effective change plans and navigate the complexities of a complex, and fast-paced financial technology department, with a strong focus on regulatory compliance. The Change Lead will report to the Fintech Senior Change Manager.

Key Job Responsibilities and Duties

• Design and execute change management activities for key programs & initiatives within the Fintech department, specifically:
• Work with stakeholders to identify, anticipate, assess and manage change impacts arising from key programs
• Lead in the development and monitoring of change interventions to increase adoption of changes (such as readiness assessments, comms plans, training plans, advocate/ champion networks)
• Support on the development of the change team's ways of working, artifacts and tooling, contributing towards the overall growth in change maturity of the department
• Engage and influence stakeholders in a complex and fast-paced environment, across multiple departments
• Create learning and development plans where applicable, leading on the development of engaging learning to prepare our people for changes
• Contribute to program management by creating change roadmaps, dependency management and periodic reporting on progress.
• Coach and support our leaders to be effective change advocates and leaders

• 5-8 years of experience in complex change programs within dynamic and international business environments
• Good understand of Change Management approaches, tools and program lifecycle
• Ability to lead change workstreams and/or to manage a portfolio view of changes
• Excellent communication and interpersonal skills, with ability to advocate for the change craft
• Ability to establish and maintain strong relationships with all levels, including senior leadership
• Flexible and adaptable; able to work in ambiguous situations where scope is sometimes unclear and priorities can change
• Able to use quantitative and qualitative data to support change management approach and drive decision making
• Ability to simplify complex topics
• Solid business acumen and understanding of organizational issues and challenges
• Experience in regulatory compliance or Fintech is an advantage

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
• Working in a fast-paced and performance driven culture;
• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)

• Let's go places together: How we Hire
• This role does not come with relocation assistance