Coordinator, Fulfillment Operations

Job Title:

Coordinator, Fulfillment Operations

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran, status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We’re seeking a detail-oriented, collaborative individual to join our Operations Team as a Fulfillment Operations Coordinator, reporting directly to the Director of Fulfillment Operations. The ideal candidate will bring 1–2+ years of experience with warehouse operations, data validation, and inventory management.

Bombas products are best-in-class. The Operations Team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. To get the job done, you’ll use SPS, NetSuite, Excel, and Looker, and interact with teams internally and at our warehouse. This is an opportunity to join a fast-growing segment of the Bombas business.

What you’ll be responsible for:

• Warehousing and Fulfillment
  
  • Monitor, track and report on eCommerce order fulfillment against Service Level Agreements for on-time and accuracy at 1-2 warehouses.
  • Prepare and deliver daily, weekly, and monthly fulfillment reports for both internal teams and external partners.
  • Enter warehouse invoices into internal logs, ensuring accuracy, completeness, and timeliness for reporting purposes.
  • Generate and transmit orders to warehouses, and monitor fulfillment status from warehouse processing through outbound shipment.
  • Maintain records on returns. Report on restock, donation, and refurbishment rates.
• Inventory Management
  • Monitor stock movements to prevent inventory variances and ensure accurate inventory records
  • Audit 100% of inventory adjustments and location transfers, identifying discrepancies, investigating root causes, and coordinating timely resolution of issues.
  • Secure inventory for special initiatives such as flash sales, promotions, or events.Validate quantities following product transformations, including SKU changes due to re-packaging or kitting.
  • Manage physical inventory through regular cycle counts, shrinkage tracking, and validation of work orders.
• Cross-channel support
  • In addition to eCommerce, Bombas also has Wholesale and Donation sales channels. Since the Operations team supports all channels, this role will also be responsible for inventory management and fulfillment volume reporting across channels. Team work!

What we’ll love about you:

• Strong organization skills, proactive communication and attention to detail
• Aptitude and curiosity to identify, investigate, and resolve data discrepancies
• Ability to consistently meet deadlines and manage time effectively in a fast-paced environment
• A team player who is willing and happy to help 
• Belief in our mission and understands the importance of giving-back

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays and unlimited vacation, sick, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you’ll bring:

• 1-2+ years experience in fulfillment, operations, logistics, or inventory management 
• Intermediate proficiency in NetSuite (or similar ERP systems)
• Competency working with large data sets in Excel and/or ERP
• Comfort learning to navigate new systems and adapting processes for efficiency gains
• Experience working against deadlines, both independently and with teams

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $50,000 and $60,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.