Team Lead, Client Service

We're seeking a future team member for the role of Lead Representative, Cash Management to join our team. This role is located in Wilmington, Delaware - HYBRID

• Serves as a team supervisor for the day-to-day operations for a medium-sized to large team or multiple teams of Cash Management support staff and work leads, which may include one to two products or functions.
• Manages the day-to-day activities and initiatives of the team and aligns team resources accordingly to complete daily tasks.
• Serves as a first line supervisor for assignment of tasks and resolution of issues regarding work allocation.
• Works on special projects for the business.
• Provides advanced knowledge of the Cash Management processes
• Acts as an initial point of contact for issues requiring escalation.
• Communicates with corporate clients to discuss high risk pay or no pay decisions and performs adjustments.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
• Completes all reports as required accurately and on time.
• Communicates feedback and counselling to staff regarding their performance, as well as to staff supervisor or manager.
• Supervises a medium to large sized team of Cash Management support staff and work leads, or multiple teams.
• May be responsible for specific supervisory review and approval actions.
• Supports the achievement of team objectives.

High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred.7-10 years of total work experience preferred. Experience in financial services preferred..

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veteran

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.