Specialist, Client Service

Overview

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

• The incumbent's main responsibility as a member of the validation team is to confirm that interest rates in client accounts are correct and supported by the appropriate documentation that evidences the agreed upon rates were disclosed to the Client in a durable format (i.e., client contract, fee schedule, addendum, side letter or other documentation).
• Integral role in the timely set up of client accounts.
• Coordinates with client facing teams and Relationship Manager to ensure necessary client documentation is in place and uploaded in system to be uplifted to the regional repository.
• Implementing laid-down controls to ensure adequate audit trail of verification of rates is maintained (for compliance, risk, audit reviews).
• Responsible for validating the accuracy of account types and interest rates to ensure account set-up is consistent with client agreements.
• Participate and contribute to system testing right from ground zero to ensure the developments are done basis the approved BRDs (Business Risk Document).
• Build and maintain amicable working relationships and sharing best practices with other Lines of Businesses like Operations, Audit, Compliance and Regulatory and Technology to ensure flawless service delivery.
• Create regular MIS (daily, weekly, monthly) for senior leadership and participate in regular presentations.
• Highlight and Raise Defect on expected tools/platforms and communicate effectively with technical and business staff.
• General administration tasks like maintaining required trackers, mailbox management, etc.
• This role requires ability to read client contracts and identify relevant sections related to interest rate agreements. General awareness of negative interest rate regime is preferred.

• Bachelor's degree or the equivalent combination of education and experience is required.
• 8-12 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Knowledge and Experience in recordkeeping and understanding of client contracts would be plus.
• Sound knowledge of MS Office (Excel, Word and PowerPoint) is a must.

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'