Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member for the role of Account Manager to join our International Clearance and Collateral Management team. This role is located in London - HYBRID.
In this role, you'll make an impact in the following ways:
- Serves as the key daily contact person for assigned client portfolio - represents the firm directly and is a main contributor to client satisfaction and perception of BNYM.
- Continually evaluates client needs across a broad spectrum of topics and proactively drives client engagement - receives client feedback and is therefore a key escalation point.
- Lead person for the instruction and management of client operational and administrative setup, particularly during client onboarding.
- Collaborates with Account Manager colleagues to share best practice, seek and provide support, and identify where clients from respective portfolios can/are working together - to ensure optimal service.
- Works very closely with Relationship Management and operational teams to deliver for clients - both on daily tasks and as part of larger strategic initiatives.
- Proactively identifies and researches client issues in order to provide resolution.
- Ensures all risk and regulatory/compliance requirements are met and maintained during client onboarding and during the entire client life-cycle.
- Informs and trains the client on the availability and use of BNYM systems and products as appropriate.
- Tracks and reports on client needs and requests for assigned client portfolio. Contributes to the development of team/unit metrics, dashboards and roadmaps.
- Maintains a broad appreciation of client account activity occurring throughout the firm and proactively identifies opportunities and efficiencies.
- A key contributor to client service review meetings.
- Contributes knowledge (both internal technical knowledge, and client knowledge) to internal initiatives to improve systems, products, and processes.
- May be assigned as owner/expert of a particular process or product.
- Visits clients in person as required.
- No direct reports but expected to provide guidance to junior team members/colleagues in time.
- Bachelors degree or the equivalent combination of education and experience is required.
- Sufficient years total work experience preferred.
- Financial services experience is preferred.
- Prior experience in Client Services or Account Management is helpful.
- No immediate leadership responsibilities or requirements - but potential/desire to assume a leadership role in due course is positive.
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.