Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member in the role of Senior Specialist, Production Services Application Support to join our DPG and Reporting Level2 Production support team within Shared Services Engineering (SSE) organization.This role is in Pittsburgh, PA - HYBRID.
As part of DPG level 2 and Shared Services Reporting team, the individual is responsible for monitoring and maintaining the stability of DevOps tools and Nexen reporting services that are run as shared services in BNYM.
Our production services team runs the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the -bank application and Infrastructure support with the purpose of providing a controlled, secure and predictable production environment.
Responsibilities:
- Review incoming alerts from monitoring system and identify correct response.
- Lead investigation and resolution for incidents and engage required groups including Infrastructure support and application development teams as needed.
- Perform forensic and root cause analysis for production issues.
- Act as SME for answering any user questions around Nexen reporting and DevOps tools with BNY
- Maintain service uptime and SLA Targets
- Identify new opportunities to streamline and improve recovery solutions.
- Identify repeatable manual tasks and lead efforts to automate.
- Follow the LCAB process for all production changes and perform production implementation of these changes.
- Provide knowledge and training to new support personnel.
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 8-10 years of work experience in the related area.
- Required: Unix/Linux including shell scripting, SQL, JAVA
- Preferred: Experience with DevOps tools like GitLab, SonarQube, Artifactory, CICD deployment best practices, Ansible deployment, experience with monitoring tools like AppDynamics, Splunk
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Maintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.Monitors changes to applications and their operating environment. Analyzes any complex issues.Recommends technical solutions on application problems.Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes.Reviews and analyzes product migrations through all systems environments.May review and execute Change Management scripts.Leads major incident management calls for resolution of high priority incidents.May mentor or provide guidance for junior team members.Contributes to the achievement of area objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.