Overview
Lead Manager, Senior Specialist, Client Service
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member for the role of Lead Manager, Senior Specialist, Client Service to join our Global Payments Operations team. This role is located in Pune, Chennai - MH - HYBRID
In this role, you'll make an impact in the following ways:
- Managing and overseeing the Payments processing / Control Room operations
- Acts as an escalation point for complex problems, technology issues, operational issues
- Responsible for analysis and assessment of situations/ issues, and providing solutions to resolve issues
- Process Improvement - Assist and drive projects and initiatives for process improvements.
- Should be well versed with SWIFT messaging for payments, bulk payments processing, ISO 20022 & MX message type
- Ability to analysis complex situations and collaborate with technology teams, product, other operations teams, and resiliency to highlight red flags, backlogs, slowness etc, as well as analyse the impact.
- Directs and controls all work performed. Reports and escalates progress/issues to management, as needed
- Recruits, directs, motivates, and develops staff, maximizing their individual contributions, their professional growth, and their ability to function effectively with their colleagues as a team
- Min 10 years of experience in cash operations (Payments/Investigations). Should have experience in managing small to medium teams
- Maintains regular contact with internal clients and works with all required functions and groups effectively.
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.