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Senior Representative, Client Processing

AT BNY Mellon
BNY Mellon

Senior Representative, Client Processing

Manchester, United Kingdom

Overview

BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.

Description:

Working with a collaborative global team to achieve goals and targets.

The successful applicant will work in a fast-paced, deadline driven environment.

The teams work with several dynamic tools and systems to assist in the monitoring and resolution of tasks and use up to date technology to collaborate with internal colleagues.

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The role requires good attention to detail, effective communication skills and the ability to escalate potential risks to both peers and management.

Job Purpose:

The duties and tasks you will learn and be responsible for may include, but may not be limited to, the following:
  • Processing transactions
  • Sending client instructions
  • Monitoring and/or reporting processing activity
  • Updating data in internal BNY Mellon systems
  • Reconciliation of stock and cash positions
  • Monitors exceptions until resolved
  • Responding to client enquiries
  • Identifying process improvement opportunities
Knowledge, Skills and Experience:

Essential:
  • The successful candidate needs to be enthusiastic, flexible and have the drive to be successful while working in a dynamic and challenging environment.
  • Strong communication and time management skills
  • Ability to prioritise, multi-task and be able to work under time pressure to meet strict deadlines
  • Clerical skills with particular focus on accuracy, attention to detail, organisation and problem-solving skills
  • Have a proactive mindset and be confident to challenge and question processes to help drive process improvement
  • Ability to escalate quickly and effectively to team lead/manager
  • Adherence to policy and operational procedures and comfortable working in a highly regulated environment
  • Ability to learn quickly and take responsibility for own learning and development.
  • Fluency in English (speaking and writing)
  • Proficiency with Microsoft Office and computer literate
Desirable:
  • Experience within a client focused environment preferred but not essential
  • Entry level office work desirable
  • Understanding of back office operations within a bank/finance company
What we can offer you:
  • Full time contract of employment
  • City Centre locations close to main railway station and flexible working arrangements
  • Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
  • Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
  • Pension scheme
  • Exciting opportunities for career and global mobility
  • Diverse and inclusive environment
  • Employee Referral Program
  • Recognition programmes
  • A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)
Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client-provided location(s): Manchester, UK
Job ID: BNY_Mellon-42182
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program