Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member for the role of Senior Deposit Operations Analyst to join our Deposit Operations team. This role is located in Pittsburgh, PA and Orlando, FL.
The Deposit Operations team is a team within the Global Operations & Technology division of BNY Mellon responsible for supporting the application of interest rates to our client accounts. Our clients include many of the premier pension funds, mutual funds, hedge funds, endowments and other financial institutions that utilizes BNY Mellon's custodial services to store their funds. Deposit Operations is a specialized group that assist with the reconciliation of client interest rates between our internal systems. Deposit Operations is also responsible for storing and maintaining customized interest rate agreements that have been agreed upon with clients. The role provides staff with an exceptional opportunity to implement change and develop highly transferable skillsets. Amongst others these include project management, client support and relationship management.
The key functions of this team include:
- Supports internal stakeholders in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem-solving skills, experience, and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base.
- Monitors inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed
- Uses knowledge of internal issues and needs to contribute to business development efforts
- Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements.
- Processing rate updates based on instructions or driven by scheduled events.
- Answering inquiries and queries from internal stakeholders.
- Assessing needs and recommending alternative approaches to service models.
- Participating in testing to ensure that our tools continue to perform accurately and efficiently.
- Investigating reconciliation breaks across internal BNY Mellon systems.
- Supporting the custody needs of our clients and their appointed Investment Managers for cash and securities movement and settlement.
- Compiling and distributing metrics and management information for reporting.
- Facilitating the onboarding of new clients and new business.
- Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem-solving skills, experience and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base.
- Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY Mellon services and offerings.
- Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
- Uses knowledge of client issues and needs to contribute to business development efforts.
- Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements.
- May have people management responsibilities in some geographies. Provides guidance to less experienced team members.
- Supports multiple, moderately complex client accounts.
- Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
- Applies problem solving skills based on precedence and experience.
- Uses communication skills to deliver high quality service to a specialized client base.
- Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
- Leverages a general understanding of broader BNY Mellon services and offerings.
- Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
- Tracks information related to general client issues and needs to support business development efforts.
- Participates in internal activities and initiatives designed to improve the client experience.
- Supports a selected number of client accounts of limited complexity.
- No direct reports.
- Bachelor's degree or the equivalent combination of education and experience is required.
- Three to five (3-5) years of total work experience is preferred.
- Experience in an operational area and/or client services is preferred.
- Process-mindset and an interest in solving complex problems, performing reconciliations, and finding ways to make processes better.
- Ability to effectively prioritize and execute tasks in high-pressure environment.
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.