Overview
Senior Analyst, Client Service
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member for the role of Senior Analyst, Client Service to join our CORPORATE TRUST team. This role is located in Pune/ Chennai, MH/ TN - HYBRID
In this role, you'll make an impact in the following ways:
- Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Applies intermediate problem solving skills, experience and judgement to analyze information.
- Uses communication skills to deliver high quality service to a specialized client base.
- Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
- Leverage a good understanding of broader BNY Mellon services and offerings.
- Monitor client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
- Use knowledge of client issues and needs to contribute to business development efforts.
- Participate in internal activities and initiatives designed to improve the client experience.
- Recommend process improvements.
- May have people management responsibilities in some geographies.
- Provide guidance to less experienced team members.
- Support multiple, moderately complex client accounts.
- Bachelors degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- Sound technical knowledge of structured finance products including CDO/CLO (Collateralised
- Debt/Loan Obligations) and Credit Funds would be an advantage
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.