Overview
Middleware Messaging Support Lead
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member with strong leadership skills to be part of a mission critical MQ support team, for our production services in the Technology Services Group. This role is in based in Pittsburgh, PA, and Lake Mary, FL and is a HYBRID role.
In this role, you'll make an impact in the following ways:
- Lead a support team to ensure stability of service across a very large infrastructure footprint.
- Lead the team at times of production incidents to ensure proper focus, swift resolution, and appropriate follow ups. Deep dive into troubleshoots and serve as an SME, escalation point.
- Help the team to deliver on client expectations within timelines.
- Help the team define SLOs and capture SLIs.
- Lead efforts to improve environment stability through cleanups, automation, documentation, and monitoring. Be able to identify automation, monitoring improvements and define requirements for the engineering/dev-ops team.
- Help the team to collaborate with internal and external application developer teams, infrastructure providers, project managers and vendors, so that they can develop timely and effective implementation and support plans for follow ups.
- Understand change and incident management process. Lead efforts to improve the weekly review for changes and incidents.
- Maintain best practices/ policies and ensure they are followed.
- 15 or more years of experience in administration and support of enterprise wide MQ messaging infrastructure preferably in the banking sector. Ideal candidate will have support experience with IBM appliances (preferred) and/or with containers.
- Experience in managing IPTs, TLS, and general management of security certificates, is required.
- Experience with some scripting language (i.e.: python) is preferred.
- Ability to multi-task while meeting critical deadlines and pay attention to detail, is required.
- Experience in leading a mission critical MQ support team is required.
- Ability to understand and communicate impact and risk in complex situations while leading troubleshooting efforts, is required.
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10-12 years of related experience required; experience in the securities or financial services industry is a plus.
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10-12 years of related experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.