Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member for the role of Markets Operations Client Service Specialist to join our Markets Operations team. This role is located in Manchester - HYBRID.
In this role, reporting directly into the Global Head of Client Service for Markets Operations, you'll make an impact in the following ways:
- Handles client engagement.
- Supports client meetings.
- Looks at service improvement opportunity.
- Serves as subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions and provides answers to complex inquiries that have been escalated.
- Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
- Responsible for service improvement, technology engagement and new business engagement. Owns service delivery to clients in line with SLDs, attending service reviews as required. Provides training to outsourced teams around new products.
- Acts as SME to support Product in defining service offering.
- Retains knowledge of offshored functions to enable business recovery.
- Acts as SME within incident management.
- Provides/reviews MIS/KRI/KPIs as required.
- Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
- Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
- Grades and reports metrics for Middle Office team.
- Provides guidance to less experienced Middle Office staff as needed.
- Tasked with Team Lead responsibilities.
- Contributes to the achievement of teams objectives.
- Bachelors degree in finance or the equivalent combination of education and experience is required.
- 7-10 years of total relevant work experience preferred.
- People leadership experience preferred.
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.