Overview
Lead Technology Service Desk/On-Site Support Analyst
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member in the role of Trading Floor Support Analyst this is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users. This role is located in New York, NY, United States- ONSITE.
In this role, you'll make an impact in the following ways:
- Previous experience working in financial industry preferably hedge fund or large financial technology department is a big plus
- Ensure rapid response to user technical and functional issues for a wide range of trading applications across multiple business lines and asset classes
- Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
- Able to prioritize in a fast moving, high pressure, constantly changing environment, High sense of urgency
- Field incident phone calls and emails from end users, leverage ServiceNow to manage incident and problem workflows
- Support of desktop technology and desktop applications in Windows environments including remote access tools
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, printers and other applications
- VDI and Citrix knowledge and experience
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently
- Assist with trading floor adds/moves/changes
- Support projects that evolve as a result of firm-wide technical initiatives
- Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary
- Bachelor's degree in a related discipline or at least 5 years of equivalent work experience, required 2-5 years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus
- 3-5 years of experience working in an enterprise level support team
- Ability to direct activities of peers and others not reporting directly to the person
- Knowledge of Active Directory and Exchange. Experience in Change Management and Incident Management
- Ability to maintain composure and customer focus in high pressure situations
- Ability to troubleshoot and remediate complex issues in trading floor systems, the Service Management Analyst in Local Services analyses and modifies the computers operating systems and applications in order to meet specific user specifications, documenting such changes for others to replicate.
- Ability to work independently, while engaging and supporting the overall team.
- Rotational schedule between the hours of 6:30am and 6:30pm. The rotational shifts are 6:30 - 3:30, 7:00-4:00 and 9:00-6:30.Holiday and Weekend support is required at times and is also on rotational basis. The candidate must be available to support all required shifts as assigned - no exceptions
- Intermediate knowledge of JavaScript with a desire to grow skills.
- ServiceNow Certified System Administrator (CSA) and knowledge of ITIL v3+ (Incident, Problem, and Change processes)
- Experience implementing systems using the Agile/Scrum methodology. Eager to learn in a fast-paced, highly collaborative environment. Self-Starter with a passion to develop innovative solutions to business problems. Demonstrate strong communication skills (written, interpersonal, and presenting)
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $54,000 and $105,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in a related discipline or at least 5 years of equivalent work experience required2-5 years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.