Overview
Responsible for supporting senior analysts and process leads in development and maintenance of ITSM processes, training, requirements management, and testing.Assists process leads and senior analysts with activities required to develop, implement and maintain processes and tools.Under direction of management, produces ad-hoc and scheduled reports, drafts process flows, user stories, develops test scripts, conduct testing, participates in migrations, and updates relevant documentation. Escalates issues to process leads and senior analysts. Identifies areas for improvement in the process and supporting technology. Under direction of management provides early-live support when the process and/or supporting technology changes are introduced.Continously improves ITSM process and tools knowledge.Contributes to the achievement of organizational objectives and assists with implementation of processes and tools and execution of relevant activities.MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience2+ years of experience in IT; at least 1 year IT Service Management role required; experience in the financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.