Overview
VP - Lead Manager HR Service Delivery - APAC
At BNY Mellon, we believe that recruitment is a core part of our talent platform and a key component to delivering on our commitments to our clients.
We are seeking a VP - Lead Manager - APAC for the Recruitment Coordination Team. The APAC Recruiting Coordination Lead Manager will lead a team of recruiting coordinators and team leads providing guidance and expertise around talent acquisition support strategies, processes, and technologies ensuring that best practices are in place to provide an innovative, world-class recruiting experience.
In this role you will:
- Contribute to an excellent candidate and hiring manager experience by developing and executing a seamless interview, offer and onboarding process
- Supervise the day-to-day planning and direction of the Recruiting Coordination team ensuring service levels, standards, and targets are met, maintained, and exceeded
- Drive interview and offer letter standardization ideation, implementation, and continuous improvement and refinement
- Develop others through coaching, feedback, exposure, and stretch assignments; remove obstacles that may impede team effectiveness or performance
- Actively participate in discussions, analysis, and developing workflows that lead to the selection and improvement of our recruiting systems, processes, and tools
- Ensure compliance with the Audits (ISO, Risk Assessment, Statutory Audit, IFC Audits, IMS audits etc.), and the development and implementation of process solutions processes/procedures
- Ensure alignment with organizational policies/objectives and country laws, policies and regulations. Keeps up to date with legislative changes and develops strategic solutions for implementing process adjustments in response to these changes.
- Coordinate and/or lead complex TA initiatives and projects from initiation to successful completion including but not limited to process improvement/optimization, compliance, tools and technology, TA and stakeholder education/training and vendor relationships with a focus on operational efficiencies and process improvements.
- Other duties as assigned.
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- Bachelor's degree or equivalent years of experience
- 6+ years of recruiting, HR, operations, and/or customer service experience
- 2+ years of mentoring, leading, developing and empowering employees
- An operational mindset - you enjoy thinking of ways to elevate and scale processes that will create efficiency while also improving our level of service for our stakeholders.
- Strong understanding in regional compliance and privacy requirements
- Ability to think strategically and proactively
- Execution orientated, with a strong passion for results
- Genuine passion for diversity and inclusion initiatives.
- Challenges the status quo
- Demonstrated experience building relationships across all levels of an organization and collaborating with cross-functional teams across multiple locations
- Excellent communication skills, both verbal and written
- Experience with Oracle and ServiceNow - preferred
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.