Overview
Lead Analyst, Client Service - Markets
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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The Markets business helps our clients formulate, implement and operationalize their investment strategies. It provides clients with financing, execution, liquidity and collateral solutions that are integrated with BNY Mellon's asset servicing ecosystem. The Markets division is primarily organized into four Lines of Business: i) Foreign Exchange; ii) Securities Finance; iii) Liquidity and Margin Services; and, iv) Fixed Income and Equities (FIEQ)
We're seeking a future team member for the role of Lead Analyst, Client Service to join our Markets, Global Liquidity Services & Margin Services team. This role is located in London, United Kingdom - Hybrid.
In this role, you'll make an impact in the following ways:
- Supporting clients in addressing moderately complex operational and technical issues and ensuring requests are executed
- Monitoring client inquiries, resolving non-routine issues and escalating complex issues as needed
- Participating in internal activities and initiatives designed to improve the client experience
- Utilizing problem-solving skills and best judgement to interpret information and to provide our clients with information related to BNY Mellon products
- Great team player
- Bachelor's degree or the equivalent combination of education and experience is required
- Experience in an operational area and/or client services
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP's Climate Change 'A List'
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.