Digital Product Manager, Client Services

We're seeking a future team member for the role of Digital Product Manager, Client Services to join our Treasury Services Commercialization and Digital Product team. This role is located in New York, NY or Pittsburgh, PA

The Digital Product Manager role will focus on the Client Servicing experience for clients in Bank of New York Mellon's Treasury Services business. This role is responsible for leading the team in designing and delivering industry differentiating Servicing journeys across all digital channels, including UI, Mobile and API's. Key to success is to partner with functional owners, such as Client Services, Operations, and other Product Management teams to ensure the bank is not only providing a frictionless front end digital experience to clients, but also to design and build backend automation to realize efficiencies and digitalize data. In this lead role, the product manager will lead various client journeys within the Servicing experience with the goals of improving speed of resolution and client satisfaction scores.

In this role, you'll make an impact in the following ways:

• Define, create, and execute upon the strategy and lead the team in designing and delivering industry-leading Servicing journeys across all digital channels.
• Deeply understand client journeys and bring together all the teams and businesses that influence the client experience, understanding their functional goals, and aligning them to the organization's goals.
• Partner with Client Experience/UX team to incorporate discovery throughout the solution development cycle, including on-going customer testing.
• Seek internal and external fintech / vendor partnerships to embed capabilities (e.g., chatbots, AI) to enhance solutions that provide a competitive edge and achieve better time-to-market.
• Use data to drive prioritization, measurement and KPI's, and continuously improve and iterate on solutions to drive adoption and usage. Take ownership for business prioritization weighing P&L, client, and technical considerations.
• Perform competitive analysis to ensure the bank is offering industry-leading experiences to drive client satisfaction.
• Work with Technology to define and document business requirements for the solution journey.
• Guide cross-functional teams in building the business case for firm offerings in the marketplace and ensure that the team stays on top of the competitive landscape and industry environment.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
• 5-7 years of total work experience with at least 0-1 years in management preferred.
• 2-3 years of experience in developing financial digital experiences and proven track record of driving adoption preferred.
• Technical background and competency are a plus; expertise in Client Servicing is a plus.
• Customer centric with strong commercial acumen to understand client problems, identify solutions, and derive commercial value from those opportunities.
• Excellent communication skills, both written and verbal, with the ability to simplify complex concepts and the ability to influence others.
• Strategic thinker and proficient problem solver with demonstrated ability to work independently

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $79,000 and 175,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.