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BNY Mellon

Corporate Travel Services Co-Ordinator

Lake Mary, FL


Travel Services Co-Ordinator


Put your professional experience to work for one of the world's most recognized and admired financial industry companies with a career at BNY Mellon.

Founded in 1784 by Alexander Hamilton, we have not only been an engine behind the evolution of the financial industry, but we have also evolved at every step. Today we are more than 50k+ employees across 35 countries as we continue to build momentum and achieve further growth .

As a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle, BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. Being one of the world's top asset management and banking firms that manages $42 trillion in assets, has 97% of the world's top banks as customers, and one of the first to use computing technology and access the largest dataset available globally, we have the insights, solutions, technology, and talent to shape the future of finance.

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Travel Services Co-Ordinator

Responsible in providing day-to-day operations management of the firm's global travel services across 34 countries. Strategic customer focused so as to deliver and exceed expectations ensuring GCSD continually drives best practices and global stakeholder management. Driving "best in class" operational excellence, passionate about the latest mobility trends, digitalization in the travel industry and creating a sustainable travel experience. This role reports directly to the Regional Lead NORAM and the Global Head of Travel, Expense & Corporate Card - End to End Solutions.


Travel Operational Services + Vender Partnerships
  • Manage the day to day travel operational services for NORAM, including but not limited to Commercial Airline, Hotel, Ground Transportation, and the Travel Management Company.
  • Monitor traveler compliance to Global Travel Policy and deliver actionable solutions to LOBs to drive savings, increase compliance to preferred programs, and mitigate risk.
  • Assist with the RFP efforts to drive profitability and improve internal client experience.
    • Aid in the negotiations with travel agency, airline, hotel, and ground transportation contracts with travel industry suppliers utilizing market share commitments and primary vendors.
    • Develop on-going management program to interact with suppliers to ensure service issues and contractual terms are being met, as well as develop ways in which to maintain cost-effective programs for indefinite periods of time.
  • Assist in the management of vendor onboarding, contracting, monitoring, purchase order set-up, and termination.
  • Implement initiatives to establish, maintain or improve the quality, effectiveness, and internal client satisfaction of travel and transportation services.
  • Evaluate and challenge existing workflows and processes to enhance internal client experience through creative thinking and innovation. Pursue new vendor relationships, services, and state of the art technologies to support strategic vision of the travel department.
  • Identify and communicate specific processes and procedures to different lines of business to help them meet their travel objectives and budgets. Provide detailed weekly, monthly and quarterly reporting to support this process.
  • Seek to achieve the most profitable service from vendors. Enforce adherence to protocols for receiving/addressing complaints. Initiate contract changes when required.
  • Support development of traveler education, traveler-facing supplier content and maintain MySource Social Intranet site.
  • Conduct Quarterly Travel Forums for each region.
  • Support travel team to complete time-sensitive projects and larger internal and client facing deliverables.
  • Actively participate in industry associations to remain up to date on trends, technology, benchmarking, and best practices.
  • Act as a back up to the Corporate Aircraft Program.
  • Manage all internal customer service-related issues (agency, online bookings, hotel, air, rental car, rail, and car service) until final resolution. Be the escalation point for internal clients to address issues and concerns that impact our key stakeholders.
  • Work in conjunction to manage Global Travel vendor performance, compliance with contracts, management of Key Performance Indicator Metrics and Service Level Agreements, and service model enhancement.
  • Develop, monitor, implement initiatives and projects to establish, maintain or improve the quality, effectiveness , and satisfaction of vendor service levels.
  • Ensure company policy, procedures, objectives and travel programs are properly executed within the corporate guidelines and company philosophy. Act as Global Travel Policy point of contact for colleagues and TMC. Utilize feedback and benchmarking to inform future policy recommendations.
  • 5+ years of relevant corporate travel and vendor management work experience.
  • Proven ability to plan and manage operational process for maximum efficiency and productivity.
  • Superior knowledge of multiple functions and principles across the corporate travel industry.
  • Strong working knowledge of data analysis.
  • Strong project management skills.
  • Strong organizational skills and attention to detail.
  • Collaborative, flexible approach to problem solving.
  • Ability to successfully navigate through the organization, effectively communicate, escalate as necessary and build relationships within all levels of the organization.
  • Broad skill set including strong understanding of vendor management/negotiations, leadership development, analytical horsepower, excellent business judgment, curiosity about how things work, and passion to create world class programs for internal clients.
  • Able to work independently, manage multiple work streams, and have an eye for detail.
  • Must possess strong analytical, financial, oral and written communication skills.
  • Must be service oriented with exceptional interpersonal skills in order to communicate with all levels of company personnel and suppliers.
  • Thorough understanding of rapidly evolving technology as it applies to the efficiency of travel department operations. Thorough knowledge of travel industry trends and current issues.
  • On call/beeper for corporate aircraft scheduling and changes that come in after hours. Primary liaison with pilots and crew when required.
  • Full working knowledge of Microsoft Word, Excel, PowerPoint, Smartsheets.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Client-provided location(s): Lake Mary, FL 32746, USA
Job ID: BNY_Mellon-41260
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program