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BNY Mellon

Analyst, Client Service

Pune, India


Analyst, Client Service

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

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We're seeking a future team member for the role of Analyst, Client Service to join our Compliance Monitoring_ Client Service Delivery - SSD team. This role is in Pune, MH - HYBRID. Shift: EMEA and US hours.

In this role, you'll make an impact in the following ways:

Ticklers are reminders of "date specific" actions that need to be taken to comply with the legal terms of documents relating to financial instruments. This role requires high level of risk awareness and the ability to interpret the message updated in tickler management tool (i.e., ACS) and review the client governing documents - such as trust indentures, escrow agreements, investment agreements, etc. and take required action. In addition, be able to receive critical documents (UCC, LOC, insurance policies) and confirm their validity and accuracy against the governing documents. The Account Control System (ACS) is a warehouse of specific information about deals managed for all Corporate Trust products.
  • Review systemic reminders from tickler management tool.
  • Act upon ticklers/reminders generated via systems used. Actions include but not limited to:
  • Performing both mandatory and optional client calls.
  • Sending reminders to clients for compliance items such as:
      • Financial statements and budgets.
      • Company certifications and other related documents.
      • Rebate/Arbitrage Calculations.
  • Identify and act on fiduciary items that include:
  • EMMA- Trustees are required to post financial statements and other legal notices of significant events on EMMA (Electronic Municipal Market Access).
  • Taxes - Reminders to pay taxes for clients or receive payments from clients for future payments.
  • TIRA - Annual notices must be sent to bondholders of corporate deals informing them of any conflicts/problems.
  • Reports Outgoing - Trustees are required to send reports to clients or bondholders as required in the legal documents.
  • Follow up with clients on non -receipt of above items.
  • Ensure to perform timely and accurate tickler maintenance.
  • Updating aged ticklers with comments on action taken.
  • Release ticklers once the action is completed.
  • Meet deliverables to ensure consistent green KRIs.
  • Working co-operatively and inclusively in a team environment to achieve shared objectives.
  • Providing clients with high quality operational support.
  • Ensuring that good client relations are maintained, and inquiries are researched and resolved efficiently.
  • Navigating internal resources to resolve moderately complex external client's day-to-day issues.
  • Monitoring client inquiries, resolving non-routine issues and escalating complex/risk issues to the appropriate leader, as and when needed.
  • Participating in internal activities and initiatives designed to identify process improvements to enhance the external client experience.
  • Documentation of any client communication.
  • Good communication skills to deliver high quality service to external clients.
  • Applying problem-solving skills, experience and judgement to analyse information.
  • Preparedness to take on back-up functions.
To be successful in this role, we're seeking the following:

Skill Requirements:
  • Knowledge of Fixed-Income Securities markets, Money market, Derivatives and Capital Market.
  • Knowledge of the Custody Life Cycle.
  • Strong in reviewing the client governing documents and interpreting the same.
Technical Proficiency:
  • Good knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
Client Communication:
  • Strong oral and written, fluency in English language is a must.
  • Problem-solving orientation.
  • Client-focussed.
  • Efficient.
  • Proactive.
  • De-escalating (as required).
  • Efficient, structured, independent and autonomous working.
  • Knowledge about systems, their logic and interaction.
  • Responsible time management.
  • Adherence to the internal control, reporting and compliance guidelines.
  • Always ready to take on special tasks (if required).
  • Minimum of Bachelor's degree or the equivalent combination of education is required.
  • Minimum 4+ years of prior experience in operations (Corporate Trust, Client facing, Governance or Derivatives functions).
  • Candidate who has experience with review of client governing documents, such as trust indentures, escrow agreements, investment agreements, financial statements, loan agreements, legal document, etc. would be a good fit for this role.
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion

Bloomberg's Gender Equality Index (GEI)

Best Places to Work for Disability Inclusion , Disability: IN - 100% score

100 Best Workplaces for Innovators, Fast Company

Human Rights Campaign Foundation, 100% score Corporate Equality Index

CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client-provided location(s): Pune, Maharashtra, India
Job ID: BNY_Mellon-40819
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program