Brazil Regional Workplace Experience Manager

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

What's the Role?

The Brazil Regional Workplace Experience Manager will oversee the efficient operation of our workplace facilities and enhance the overall workplace experience for our employees. The ideal candidate will be responsible for managing all aspects of facilities operations, including maintenance, security, space planning, and vendor management. Additionally, working closely with key stakeholders in the business, the role will focus on curating and implementing initiatives to improve the workplace experience, fostering a positive and productive environment for our employees.
The Workplace Experience Manager will be responsible for managing the Operational Expenditures (OPEX) budget while supporting Capital Expenditures (CAPEX) projects, project execution, vendor governance and continuous process improvements of operational and maintenance strategies. The individual shall ensure that activities are executed to ensure the uninterrupted integrity of the facility operations program. Successful candidates will have excellent project management and service delivery expertise across a diverse global portfolio. The role will report directly to the Americas Facility Manager.

We'll trust you to:

• Management and approval of vendor contracts and agreements. Proper oversight of vendors as it relates to scope of work and execution of work efforts
• Governance and continuous improvement of the IFM Relationship, including KPI development, SOW's, (Quarterly Business Reviews (QBRs) of third-party vendor(s)
• Development and management of facilities budget for maintenance, repairs, capital and general operating costs
• Oversee and track annual budget, focusing on capital planning and operational maintenance. Directly supported by the facilities management team
• Manage and approve vendor purchase orders, invoices, and cost tracking utilizing industry best practices
• Manage all Facility documentation including Site overviews, Process & Procedures, and Operations Manuals
• Coordination with Bloomberg departments including Infrastructure, Security, Hospitality and Capital Design
• Use technology to help automate and drive transparency throughout all levels of the organization
• Knowledge of agile methodologies and scrum working with the ability to manage strategic and KTLO projects simultaneously
• Manage, coach and train third party facility manager training programs and support overall staff development
• Lead initiatives to enhance workplace experience, including employee engagement programs, wellness initiatives, and workplace design enhancements
• Collaborate with cross-functional teams to align facilities strategies with organizational goals

You'll need to have:

• Fluency in English
• Bachelor's degree or equivalent experience
• Minimum of 5 years in Program or Project Management with Facilities experience
• Ability to drive change and improvements by leveraging vendor relationships
• Owner operator mentality. No task is too small when you are striving for best in class across a global organization
• Outstanding customer service
• Experience and Knowledge of Computerized Maintenance Management Systems (CMMS) Systems and Process
• Strong conceptual and analytical skills, and decision making abilities
• Experience and Knowledge with documentation techniques including Method of Procedures, Standard Operating Procedures, Root Cause Analysis and Change Management
• Excellent written and verbal communication and technical writing skills
• Proficiency in Microsoft Office programs including Word and Excel
• Strong conceptual and analytical skills, and decision making abilities

We'd love to see:

• Ability to remain flexible with changing priorities and thrive in a high pressure environment
• Comprehensive knowledge of building communication protocols and equipment
• Experience driving programmatic changes, and standard operating procedures across a global portfolio
• Experience providing exceptional customer service
• Have excellent spoken and written communication skills

What's It Like To Work Here?

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.

What is Bloomberg?: https://www.bloomberg.com/company/stories/what-is-bloomberg/
View our Benefits: https://www.bloomberg.com/company/careers/working-here/employee-benefits/united-states/?tactic-page=588601

Does This Sound Like You?
Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.