KYC Specialist

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

The KYC Specialist reviews new and existing customers' profiles and risk attitudes. They must be the gatekeepers and auditors of accounts opening processes,ensuring new customers are compliant and customers have their accounts enabled and configured according to their risk profiles. The KYC Specialist is also responsible for providing best-in-customer support to keep user data updated and ready to use. We value customer-centric and innovative approaches to deliver a world-class experience!

• Proven English fluency.
• Conduct Know Your Customer (KYC) reviews for institutional/individuals clients, managing the client's journey from application submission to documentation review and approval.
• Holds experience in customer support or account executive roles.
• Thrives in fast-paced environment and consistently meets deadlines.
• Demonstrates meticulous attention to detail and strong multitasking abilities.
• Proficient in identifying Anti-Money Laundering (AML) risks and applying KYC policy concepts during client onboarding.
• Possesses robust analytical and critical thinking skills for assessing clients documents (from business to personal documents) and detecting potential red flags.
• Has a basic understanding of legal procedures, contracts, and business structures relevant to KYC due diligence.
• Adopt a customer-centric approach while conducting due diligence investigations, ensuring excellent service delivery.

• Conduct onboarding and ongoing customer due diligence processes.
• Review and validate user documentation, with a focus on both individual and institutional users.
• Ensure validation of onboarding documentation in accordance with Compliance and Fraud Policies.
• Effectively resolve customer issues raised through support tickets, collaborating with relevant support teams when necessary.
• Assess various elements of the KYC Profile, including general information, documentation, screenings, and Ultimate Beneficial Owners (UBOs)
• Identify and promptly escalate risk components, such as AML and Fraud concerns.
• Collaborate closely with Product owners, leveraging feedback to drive continuous improvements in the onboarding process.

• Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
• Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
• Choose Bold Honesty: we seek the truth, especially when it's uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
• Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso app.
• Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Brazil and Argentina.
• Volunteering days.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
• This role is expected to work remotely.
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