Salesforce Senior Business Analyst

Job Description

About This Role

The Salesforce Senior Business Analyst role is to fully understand the information and automation needs of the stakeholder community within Patient Services. This understanding is the basis for their essential work which is to elicit, analyze, validate, specify, and document the functional and business needs of stakeholders in the context of delivering IT services and solutions. The role of the business analyst covers several areas and draws upon a variety of analytical skills. From simple understanding of the evolving the day-to-day needs of stakeholders, to creating functional needs breakdowns, to documenting current process flows, (and envisioning future process flows), building business cases, validating detailed designs with users and more; the role of the business analyst is critical to the success of IT in delivering appropriately tailored IT solutions for stakeholders.

This is a hybrid role based in RTP, NC.

What You’ll Do

• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers and the project team.
• Communicate to project managers, sponsors, and other stakeholders throughout the project lifecycle changes and enhancements of business requirements so that issues and solutions are understood.
• Collaborate with project sponsors to determine project vision and scope.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Work with stakeholders and project team to prioritize collected requirements.

Qualifications

Required Skills

• Minimum of 5 years of Business Analyst experience, preferably in the healthcare or biotech industry.
• Prior IT work supporting Commercial applications.
  • Salesforce experience required (Health Cloud, Five9, Verint, Twilio, REMS preferred).
• A bachelor’s degree in business administration or a similar field (Management Information Systems, Computer Science, IT)
• Strong understanding of business processes and functions, with an ability to translate business requirements into technology solutions.
• Excellent communication and relationship-building skills, with an ability to engage and influence stakeholders at all levels of the organization.
• Ability to balance short-term needs with long-term goals.
• Knowledge of emerging technologies and industry trends, with an ability to identify opportunities for innovation and improvement.
• Proven experience in the following areas:
  • Business Analysis
  • Business Process Improvement
  • Process Analysis
  • Requirements Definition and Management
  • User Experience Design & Analysis
  • Demand Management
  • User Acceptance Testing (UAT)
• Agile Methodology using Jira, creating Epics, and writing Jira Stories.

Preferred Skills

• Enterprise Architecture
• Solution Planning
• Design Thinking
• Data Analysis
• Integrations

Additional Information

"Diversity is key for the survival of our ecosystem. I believe it is the single most important factor for a balanced flourishing environment where everyone thrives.” Guy Hadari – Chief Information Officer-

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.