Program Manager, External Workforce Solutions

About This Role:

As the Program Manager for External Workforce Solutions, you will be an integral member of the procurement team, charged with supporting the global Non-Employee program. This dynamic role involves managing program governance, operations, and reporting while ensuring clear and strategic communication with business leaders. You will serve as the primary point of contact for Non-Employee incidents, queries, and business support, providing valuable insights and solutions. Your efforts will contribute significantly to maintaining a compliant external workforce population, aligning with business objectives, and enhancing operational efficiency. By collaborating with Business Owners, Vendors, and Global Business Services (GBS), you will help drive strategic initiatives that support the overall business structure and its long-term goals.

What You'll Do:

• Develop and execute Standard Operating Procedures (SOPs) for business non-employee consultation processes. Understand business workflows related to sourcing, onboarding, and execution of Procurement of Business Services (PBS) contracts. Build an inventory of business and technology constraints and propose optimal engagement strategies that meet risk-reduction requirements. Effective communication and the ability to align non-employee processes with business needs will be essential.
• Support category managers in conducting risk assessments for new vendors identified via Vendor Risk Management (VRM), purchase requisition/purchase order processes, or historical spend analysis. Lead them through change management initiatives, including classification guidance, Fieldglass usage, non-employee country-level risks, and best practices for handling complex PBS contracts.
• Lead the identification and implementation of risk mitigation plans in non-deployed countries, in collaboration with the HR Policies & Programs (P&P) team and the Senior Analyst. Develop deployment strategies at the country level, gain executive alignment, design and deliver training, capture stakeholder feedback, and establish performance measures to track change effectiveness.
• Maintain a structured inventory of continuous improvement ideas and conduct cost-benefit analyses and kaizen sessions to enhance non-employee workforce processes. Improve supporting systems and tools such as Oracle, VRM/S2P, Fieldglass, and various buying channels, applicable across both deployed and non-deployed countries.
• Build and nurture relationships with change champions across key business areas including IT, Pharmaceutical Operations & Technology (PO&T), Commercial, Scientific, Manufacturing, Engineering, and Facilities. Create and execute a consistent cadence for check-ins, updates, and change implementation related to evolving business processes and technologies.
• Partner with the HR P&P team to identify where unique business processes (e.g., internally developed tools like ScopeDeliver) may introduce risk. Recommend action plans that balance business needs with compliance requirements. Demonstrate the ability to assess and manage trade-offs between speed and risk throughout procurement and payment workflows.

Who You Are:

You are a strategic thinker with a knack for managing complex projects and programs. Your exceptional analytical abilities allow you to tell impactful stories with data and leverage technology effectively. You thrive in collaborative environments and have a natural ability to influence and gain acceptance across different functional areas. Self-motivation and accountability are your driving forces, enabling you to operate independently with confidence. Communication is your forte, and you excel in engaging both technical and non-technical stakeholders.

Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Required Skills:

• Minimum 7-10 years of relevant experience, including 5+ years in a project/program management position.
• Experience negotiating contract and commercial terms and conditions (3+ years) and working with business reporting.
• Proven track record in global business services environments, with a strong customer focus and operational support experience.
• Ability to prioritize complex, competing initiatives; strong multitasking, problem-solving, and critical thinking capabilities.
• Exceptional analytical abilities with a demonstrated capacity to tell a compelling story using data, metrics, and technology.
• Strong interpersonal skills with the ability to collaborate across functions, influence decisions, and gain acceptance at all organizational levels.
• Self-motivated and capable of operating independently with limited oversight; strong sense of accountability.
• Excellent verbal and written communication skills; able to effectively engage both technical and non-technical audiences.
• Preferred experience with business platforms and external workforce tools, including Oracle, SAP Fieldglass, Microsoft tools, and Aravo (or similar).

Preferred Skills:

• Experience with Oracle, SAP Fieldglass, Microsoft tools, and Aravo (or similar) business platforms.
• Familiarity with External Workforce tools and processes.

#LI-Hybrid

About Biogen Poland

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we're driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we're inviting you to join our team.

About Global Business Services (GBS)

The Global Business Services (GBS) team transforms Biogen's business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Job Level: Management

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

Client-provided location(s): Warsaw, Poland

Job ID: Biogen-REQ21374

Employment Type: FULL_TIME

Posted: 2025-08-08T04:11:13