Job Description
About This Role
Biogen is seeking an experienced Application Specialist who has expertise in designing, programming, implementing and maintaining SailPoint IdentityNow. This role includes providing advanced training, super-user guidance, and L3 support of the application particularly as it relates to its usage. You are the ultimate power user who knows the ins and outs of the app and are often charged with figuring out how to get a particular job done and are always at the forefront in new functional implementations. Responsible for end-to-end service delivery to ensure projects, enhancements and L3 support is provided with best-in-class quality. You will work with cross-functional teams of business analysts, technical architects, process teams and project managers to deliver a variety of upgrades, enhancements, new modules and other systems development initiatives. This lead will report directly to the Head of Access Automation within our Cybersecurity organization and have functional responsibilities into Enterprise Architecture as an Enterprise Application Owner. Access Automation is a cornerstone of Biogen’s application security and GXP/Quality compliance programs.
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What You’ll Do
- Troubleshoot challenging reported application issues
- Testing new applications and new application versions, and recommending enhancements
- Responsible for maintaining the optimal performance of applications and performing multiple diagnostic tests before applications are released
- Supports current and new users with application training
- Working with applications in accordance with business needs
- Develop, rollout and support business and application services that meet ongoing and evolving user needs
- Oversee the delivery of all configuration, development and management activities related to a given set of application services
- Lead the hands-on design, development and integration of our next generation Access Automation solution
Qualifications
Who You Are
You are resourceful and driven IT professional who has a track record of delivering superior customer experience. You have demonstrable experience troubleshooting complex processes, finding the root cause and driving continuous improvement. You can adapt to different stakeholders’ technical abilities and communicate effectively with business and IT professionals.
Required Skills
- 5+ years of IT experience, including 3 years of SailPoint application administration or service delivery
- Undergraduate degree or the equivalent combination of education and experience
- Knowledge across Identity Governance Administration (IGA) platforms (SailPoint), Identity Assurance platforms (MS Active Directory, Azure, Okta) and PAM platforms (CyberArk).
- User Support
- Application Support
- Change Management/Control
- Agile Methodology
Preferred Skills
- SailPoint IDN certification(s) e.g. SailPoint Certified IdentityNow Professional, SailPoint Certified IdentityNow Engineer
- Contract Management
- SLA Management
- Vendor Management
Additional Information
The base compensation range for this role is $103,100 to $166,100. Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions.
Diversity is key for the survival of our ecosystem. I believe it is the single most important factor for a balanced flourishing environment where everyone thrives.” Guy Hadari – Chief Information Officer- Biogen.
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.