Lead People Services Coordinator

What You'll Do:

• Provide comprehensive HR operational support to new hires, current, and former employees in the GCC region and beyond.
• Manage complex problem resolution and case management for your designated region using Workday and ServiceNow systems.
• Apply country-specific labor regulations when delivering services.
• Deliver HR processes and manage benefits, time and attendance, and payroll activities where applicable.
• Collaborate closely with HR Partners and CoEs to ensure timely and quality service.
• Develop and implement process enhancements focusing on customer satisfaction and efficiency.
• Achieve set KPIs and adhere to established customer service standards.
• Manage regional program services including onboarding, offboarding, and workforce management.
• Maintain and update Standard Operating Procedures (SOPs) and process maps.
• Participate in knowledge sharing and training of other team members.
• Perform special projects as assigned by management.

Who You Are:
You have a service-oriented attitude with patience and cultural awareness to work with a diverse workforce across the GCC region. Your ability to communicate in Arabic and/or Turkish is a strong asset. You are energetic, organized, and proactive, with the ability to prioritize workloads effectively. You have excellent critical thinking and judgement skills, enabling you to understand, interpret, and communicate HR policies clearly. Strong system knowledge of Workday and ServiceNow is essential.

Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Required Skills:

• Bachelor's degree.
• Minimum 2 years of experience in general HR, benefits, or payroll functions.
• Solid understanding of HR policies and ability to interpret and communicate them.
• Strong problem-solving and critical thinking abilities.
• Service-oriented mindset and willingness to support and train team members.
• Fluency in business English.
• High energy, organization, and prioritization skills.
• Proficiency with Workday (WD) and ServiceNow systems.

Preferred Skills:

• Experience working with the GCC region.
• Language skills: Arabic and/or Turkish highly preferred.
• Ability to manage multiple priorities and complex cases.

About Biogen Poland

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we're driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we're inviting you to join our team.

About Global Business Services (GBS)

The Global Business Services (GBS) team transforms Biogen's business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Job Level: Professional

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.