Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
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At BILL, we listen, learn, and lead-fostering collaboration and a drive for continuous growth. We're committed to building a diverse and inclusive workplace that values each person's unique skills and experiences. Even if you don't meet every requirement, we'd love to hear from you-you might be just what we're looking for, whether in this role or another.
✨ Let's give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
The BILL Research team focuses on enabling customer centric decision making. We are empaths, facilitators, and change agents. We influence cross functional teams throughout the customers' end-to-end journey. We use mixed method approaches to bring the customer into the day to day product development process. We value diverse perspectives and support each other in building inclusive communities of practice.
We are seeking a highly experienced and versatile Senior Research Lead to join our team. This individual contributor role is critical in driving a deep, holistic understanding of our market, our customers, and the intersection of the two. You will focus on supporting Payments & Financial Services and be responsible for conducting both market research and product research, translating complex findings into actionable insights that inform product strategy, design decisions, and marketing initiatives.
This is a unique opportunity to shape the future of our products and services by bringing together market and customer understanding.
This San Jose-based hybrid role requires working from the office three days per week.
Responsibilities
Market Research:
- Design, execute, and analyze a variety of market research initiatives including sizing, concept testing, feature prioritization, trend analysis, product-market fit, competitive analysis, and needs identification.
- Utilize both qualitative (e.g., in-depth interviews with industry experts, focus groups with target segments) and quantitative (e.g., surveys, statistical analysis of market data) methodologies.
- Manage external vendors throughout the market research project lifecycle, including vendor selection, contract negotiation, and performance monitoring to ensure high-quality deliverables and cost-effectiveness.
- Monitor industry trends, emerging technologies, and competitor activities to proactively identify potential impacts and opportunities.
- Develop and present comprehensive market insights reports to internal stakeholders, including product leadership, marketing, and executive teams.
- Works on problems of diverse scope (from discovery thru post launch) aligned to critical business goals, across products and customer types. Independently scopes and plans strategic studies with high complexity and ambiguity. Develops insights and recommendations that shape product roadmaps.
- Leverages a diverse methodological toolkit to meet business goals, such as ethnographic studies, interviews, surveys, usability testing, diary studies, card sorting, and tree testing, to understand user behaviors, motivations, pain points, and needs throughout the product lifecycle.
- Conducts desk research of existing internal and external data sources to inform customer understanding beyond specific project work.
- Analyze qualitative and quantitative user data to identify patterns, themes, and actionable insights.
- Create compelling research artifacts, including user personas, journey maps, empathy maps, and usability reports.
- Collaborate closely with cross functional partners (ie, product managers, designers, product marketers, CX, and engineers) to integrate user insights into product development and design iterations.
- Translate complex research findings into clear, concise, and actionable recommendations for various stakeholders.
- Synthesize insights from both market and product research to provide a holistic view of opportunities and challenges.
- Champion a user-centric and data-driven approach throughout the organization.
- Present research findings and recommendations effectively to all levels of the organization, including executive leadership.
- Mentor junior researchers and contribute to the development of best practices within the research team.
You are a strategic thinker, a meticulous researcher, and an engaging storyteller. You thrive in a fast-paced environment and are passionate about leveraging data to create impactful experiences and drive business growth.
- 8+ years of progressive experience, with a strong foundation in market research alongside user experience research.
- Proven expertise in designing, executing, and analyzing a wide range of qualitative and quantitative research methodologies across all phases of research (i.e. foundational, generative, and evaluative).
- Demonstrated ability to synthesize complex data from multiple sources into clear, actionable insights and compelling narratives.
- Strong understanding of B2B payments and the financial back offices of SMBs to Enterprise-level organizations, including the language, intricacies, workflows, and pain points associated with account payables & receivables and related software.
- Excellent written and verbal communication skills, with ability to tailor your message to different audiences, build socialization into timelines, and deliver memorable insights and actionable provocations.
- Expertise in influencing cross-functional teams to prioritize customer and market needs while simultaneously achieving team and business goals.
- Bachelor's or Master's degree in a relevant field (e.g., Human-Computer Interaction, Social Sciences, Behavioral Science, Psychology, Cognitive Science, Marketing, MBA, a related field - or equivalent experience).
- A portfolio of successful research projects delivering impactful insights that directly influenced market strategy, product development, and business growth.
- Experience with international B2B payment systems and advanced skills in statistical analysis + modeling are bonuses!
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
San Jose pay range
$181,900-$218,100 USD
What's in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.