About Betterment
Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions.
About the role
The IT team collaborates closely with all staff, and across all technology that Betterment relies on every day, striving to provide best in class service.
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The IT Support team is integral to Betterment, engaging directly with all employees and the diverse range of technologies they depend on daily. Our responsibilities encompass access management, overseeing the hardware lifecycle, refining user experience processes, addressing software and hardware problems, and overseeing the office's audio-visual setup. We aim to maximize automation to simplify self-support for our team members, yet we ensure they receive personalized, high-quality service. Collaborating closely with the Security team, we utilize our Mac-based management tools to safeguard our staff effectively. We believe that the appropriate tools and automation significantly contribute to the scalability and success of our rapidly expanding business.
In this role, you will be part of the company’s first line of support for all requests that come through the IT ticketing system. You will be assisting our hybrid workforce in-person and through email, Slack, and Zoom. When you aren’t tackling requests, you are reiterating our inventory process, preparing hardware for deployment, taking part in internal project initiatives or taking advantage of our sandbox environments or development resources to learn how to use our tools to further enhance your skill set. The ideal candidate will possess advanced troubleshooting skills; be capable of providing expert assistance with IT Support escalations; confidently and comfortably administer, modify, and enhance IT Support systems; and eager to deploy new features and improvements.
This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.
- New York City: $90,000 - $100,000
We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits FSA/HSA, and 401(k) with employer match as well as a flexible PTO policy. This job may also be eligible for variable compensation in the form of a company incentive bonus. For jobs based out of our NYC HQ, we require in office attendance Tuesday through Thursday, weekly.
A day in the life
- Serve as a technical resource and escalation for the IT Support team and technical partners for our cross-functional collaborators.
- Work with other IT Support members to distribute tickets and help as necessary
- Deliver outstanding service to the Betterment organization by promptly responding to IT support requests via Zendesk
- Own our Asset Management process - reiterating on our current process and improving how we asset tag, track, and assign our high-value assets and improving on asset recovery
- Oversee the procurement, preparation, and shipment of hardware for new hires, ensuring they have the tools needed from day one
- Act as one of our Audio-Visual subject matter experts and help maintain our current conference rooms and Town Hall experience, as well as architect improvements based on Betterment’s growth and security requirements
- Assist in administration, documentation, maintenance and monitoring of Google Workspace, Bettercloud, Slack, Zoom, Atlassian suite and other SaaS-based services
- Monitor, troubleshoot and resolve incidents related to our SaaS services and applications making configuration changes as required following our Change Management Process
- Take part in the IT Onboarding process, providing new hires an excellent Day One experience
- Own your personal development, attending conferences or classes to further your skills and knowledge
- Participate in an on-call rotation, providing exceptional support to the organization outside of regular business hours
What we’re looking for
- Minimum 4 years experience supporting a Mac and Windows environment
- Excellent verbal and written communication skills with a focus on providing excellent documentation
- Actively looking for opportunities to mentor junior IT Support members
- Ability to educate employees to help themselves with basic help requests
- Strong experience with audio/visual equipment, conference room displays, and Zoom video conference systems
- Strong experience with a range of management and productivity software, including Zendesk, Jamf, Confluence Administration, GitHub (administration and pushing code), Bettercloud, Okta Administration, Slack and Google Workspace
- Experience owning and maintaining an asset management solution
- Experience troubleshooting iOS and Android devices
- Strong sense of professionalism with an ability to maintain solid working relationships
- The ability to work efficiently and expedite tasks in a timely manner while being proactive on seeking support
- An iterative mindset that prioritizes automation
- Basic networking knowledge
- Ability to exert up to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects
- Nice to haves:
- A+ Certification, Bettercloud Certification, Slack Certified Admin, Okta Certified Professional, or Jamf 200/300 Certified
- Knowledge of Meraki administration
- Knowledge of MDM administration such as Duo or Google Workspace
What being at Betterment means for you
We change lives
Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better.
We set audacious goals
We set them for the company, our customers, and ourselves—and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.
We value all perspectives
When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We invest in you with:
- A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
- Flexible paid time off (and encouragement to use it!)
- Meaningful opportunity for community building through our 7 Employee Resource Groups
- Empowerment to own and lead change and affect the business
- Dedicated professional development opportunities
- Complimentary financial advice from our team of CERTIFIED FINANCIAL PLANNERS™️
- Lunch from our in-house chef three days a week at our NYC headquarters
What happens next
We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.
In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.
On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process.
We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
Please note that Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.
Come join us!
We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.
E-Verify Statement
Betterment participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
CPRA Language - CA Applicants ONLY
We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email team.hire@betterment.com.