Job Description Summary
The Service Engineering System Support Specialist - Informatics (SSS) plays a vital role in the BD Life Sciences, Diagnostic Systems Global Informatics Service Team. Acting as a Tier 3 global informatics support resource, the SSS provides deep service and customer experience insights to support regional service teams and new product development. This role is responsible for service deliverables related to BD middleware solutions, integrated with instrumentation and LIS/EMR systems.
Job Description
Key Responsibilities:
- Acts as subject matter expert and service lead for assigned products, leading lifecycle management efforts, monitoring product and service performance metrics, and driving continuous improvement.
- Manages technical service documentation and training material development; ensures alignment with installation, repair, and maintenance needs.
- Resolves globally escalated issues and serves as liaison between service and R&D to identify root causes and improvements. Interfaces with LIS and EMR/EHR systems and configures, tests, and deploys interfaces with customer Health Information Systems.
- Leads sustaining and continuous improvement projects, ensuring regional readiness and execution of field upgrades and software rollouts.
- Represents the voice of service as a core or extended team member in new product development, ensuring serviceability and lifecycle objectives are met.
- Supports development and maintenance of customer support strategies for new and existing products; leads cross-functional global service teams to enhance service efficiency and customer satisfaction.
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About You
Minimum Qualifications:
- Bachelor's degree in computer science, IT, Health Informatics, Engineering, or related field (or equivalent experience).
- Minimum 3 years of professional experience in Health Informatics, IT, or Systems Integration, including team leadership.
- At least 2 years of experience in LIS/EMR integration, including ASTM and HL7 messaging.
- Technical expertise in Windows Server environments, networking, SQL, and DOS commands.
- Experience authoring technical documentation and delivering training.
Preferred Qualifications:
- Advanced degree in a related field.
- Prior experience in Service Engineering, Technical Support, R&D, Clinical Ops, or New Product Development.
- Knowledge of cybersecurity regulations in medical devices.
- Familiarity with Agile methodologies and tools such as SAP, ServiceMax, Salesforce CRM.
- Experience in a global, customer-facing consulting role.
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD, visit:https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
FRA Grenoble
Additional Locations
BEL Erembodegem - Dorp 86, DEU Heidelberg - Tullastrasse, GBR Winnersh - Eskdale Road, ITA Milano - Via Enrico Cialdini, NLD Drachten - Marconilaan
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information
€44,100.00 - €79,400.00 EUR Annual