Field Service Engineer

Job Description Summary

Job Description

Purpose of the position Service engineer is responsible for supporting customers for on-site installation, implementation, maintenance, PMI (Preventive Maintenance Inspection), and repair of BD Integrated Diagnostic Solutions (IDS) instruments. Additionally, he/she shall tweak consulting skills and improve customer satisfaction by proactively advising customers on preventive maintenance and configurations, which may impact product performance.

Responsibilities

• Evolve local strategies to ensure a financial performance.
• Develop PMI contracts for all field units.
• Maintain current account of service contract.
• Reproduce defective PCB and spare parts.
• Install of BD instruments at customer site.
• PMI (Preventive Maintenance Inspection) of BD Instruments at customer site.
• Repair or troubleshoot of BD Instruments at customer site.
• Conduct market intelligence activities and provide feedback to Sr. Service Manager.
• Routinely visit and maintain a good relationship with key customers.
• Cooperate closely with relevant divisions.
• Process an emergence call accurately and quickly.
• Submit all require reports on time.
• Other work related duties/projects assigned by manager/leader.

• BS degree in Engineering (Bio-medical, Electronic, Mechanical and etc.) is required and 3~7 years of field service experience with hands on Life Sciences(IDS) instruments experience is a plus.
• Demonstrated ability to perform hands on maintenance, installations and selected repairs on Integrated Diagnostic Solution(IDS) instruments.
• Strong customer relationship skill is needed
• Excellent verbal and written communication skill in English is required.
• Prior experience with Application programming skills related laboratory information system is highly preferred
• Prior experience with Automated Robotic Track Systems in Microbiology Laboratories is highly preferred