Asso. Analyst, Customer Service

Job Description Summary

Provides customer service support to customers utilizing effective relationship management skills

Job Description

1. Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing) and communicate as needed to ensure high customer satisfaction

2. Resolve complex customer service activities including investigating and performing root cause analysis under direction and supervision

3. Process customer returns and monitor to ensure the product is received

4. Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives

5. Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts

Required Skills

Optional Skills

.

Primary Work Location

TWN Taipei - Zhong Xiao E Rd

Additional Locations

Work Shift

TW Standard (Taiwan)