About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
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The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
The Technical Project Manager (TPM) proactively engages with the Client throughout the length of the project with the overall objective of getting Clients to live with Bazaarvoice Solutions in their environment. This is a hybrid role that incorporates both business and technical skills. The role is primarily responsible for coordinating projects through the various Services functions, and practices. That includes but is not limited to training, enabling, and supporting the Client's business and technical teams on Bazaarvoice products, implementation best practices, and technical interdependencies
What You Will Do
- Enables the client to implement the components of the Bazaarvoice core platform and ensures the client's implementation includes all necessary features to see the overall value.
- Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, and customer satisfaction is attended to throughout the engagement.
- Understands how to prioritize work proactively. Anticipates consequences of actions, potential problems, and opportunities for improvement.
- Keeps clients aware of contractual obligations around remaining hours, remaining days, and project status against contractual due date.
- Regularly communicates with clients on project and task status, risks, and issues.
- Manage multiple client technical relationships simultaneously.
- Be the point of contact for escalated issues
Who You Are
- Foster high client satisfaction while driving the client towards completing their tasks to maximize their value.
- Take a consultative approach to understand client objectives and work with clients to guide them towards an implementation that meets established objectives.
- Have a high sense of urgency with an understanding of delivering the highest amount of value in the least amount of time.
- Experience with technical troubleshooting using industry-accepted best practices and tools.
- Experience in client-facing roles (preferably in application/software support).
- The ability to manage multiple ongoing projects at a time while maintaining high-quality results.
- The ability to adapt to a rapidly evolving technology and business environment.
- Working in an agile environment with an understanding of operating lean.
- A positive, self-starter attitude and the desire to exceed client expectations at every opportunity
- Experience with a project management methodology
- Ability to work under pressure and deliver.
- Excellent written and verbal communication skills
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Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.