Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Wealth Management Operations provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, Wealth Management Specialty Operations provides support for Merrill and Private Ba nk accounts and transactions. The Specialty Asset Management Operations team supports processing, reconciling, and balancing of note/mortgage, vendor, and client oil & gas payments for the Specialty Asset Management line of business and their clients.

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
• Gains a full understanding of each request with careful reading, research and application of product knowledge.
• Selects and executes moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines and procedures and within applicable systems.
• Communicates effectively and efficiently with the requestor via email to resolve any issues preventing the completion of the request.
• Documents all actions taken in the applicable system accurately and in a business writing style.
• Meets or exceeds productivity and quality goals.
• Adapts to ever changing products and services.
• Complies with all Bank of America policies.

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

• Must maintain positive and professional attitude in a team-oriented, fast-paced work environment
• Flexibility to perform well in a changing environment as processes evolve
• Proficient with Microsoft Office, Outlook, Word, and Excel
• Ability to prioritize and manage multiple deliverables with similar due dates
• Demonstrate organizational skills and proven attention to details
• Overtime may be offered to support business needs
• Excellent interpersonal skills
• Strong oral and written communication skills
• Strong analytical and problem-solving skills