Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Merrill Onboarding and Maintenance checks regulatory and compliance requirement for account opening and maintenance documents for business and retail accounts for wealth management services and features. Team provides operational support to the Branch Offices for MLPF&S brokerage account products via email & IM and ensure all the documents are compliant.

Job Description

Individual will perform as a contributing member to drive productivity and error free environment. Associate will be responsible to convey correct and appropriate information to the branch for any missing and incorrect information on the document related to brokerage account opening and maintenance for Merrill Lynch clients. A first time resolution is expected from an associate while processing/reviewing the documents and responding to clients for better Client Experience.