Team Leader

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

• Understand client's need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interacting with onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query
• MIS Reporting & Data Analysis using Microsoft Office tools
• Knowledge management and training delivery as per business requirement
• Manage client escalations
• Provide subject matter expertise on process & operational queries driven by multiple years of experience