Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud.
Job Description
The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back-office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America
Responsibilities
- Research and resolution of fraudulent activity and service support
- Check out an Alert from their assigned Alert Queue
- Using the GBS client list, search the list by GCI to determine if the GBS associate can action the client in question
- Using details within the Alert of the transaction, locate client contact details using CashPro Tools, Navigator, or engage the Treasury Team (priority this written order)
- Create an GSS/icon case to document the Alert and actions taken
- Monitoring Mailbox
- Liaising with the upstream and downstream processes for effective processing / Monitoring
Requirements
Education
- Graduate / Post Graduate
- Certifications If Any - Certification on Banking knowledge will be an added advantage
Experience Range
3-5 years
Foundational skills
- Active involvement as a team member
- Strong communication and interpersonal skills
- Quick learning and decision making ability
- Being assertive with ability to meet business demands and deadlines
- Detail oriented, ability to multi-task
- Critical thinking, Collaboration / Analytical skills
- Risk management/ Fraud prevention
Desired skills
- Accounting and Banking understanding
- Strong Analytical and Problem solving skills
- Strong verifier role capabilities
- Data interpretation and data visualization
- Eye for detail
Work Timings
10:30am - 9:30pm (India time) - any 9 hours shift based on the business need
Job Location*
Hyderabad