Sr Quality Assurance Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsible for performing Quality Assurance (QA) for Collateral, Insurance & Document Management Team. QA analysis includes ensuring the bank is in compliance with regulatory flood insurance requirements, such as Flood Disaster Protection Act (FDPA) regulations related to the placement and renewal of flood insurance. Responsible for validating insurance documentation and coverage calculation methodology. Acts to resolve exceptions related to regulatory flood insurance requirements.

Responsibilities:

Responsible for all processing related to all PreClose/Monitoring insurance review and decisioning, system entry and correspondence in an accurate and timely manner for a high volume production department. Must accurately apply procedural knowledge and guidelines for appropriate handling of documents along with the ability to make a decision. Process all insurance related correspondence including necessary research and contact with customers and/or carriers, and provide documentation to support actions taken. Various administrative duties and production tracking. Requires HS Diploma or equivalent and 3+ years functional experience. Must have the ability to multitask with attention to detail and accuracy. Must be customer oriented with effective comprehension, listening, verbal and written communication skills. Three or more years of processing experience or equivalent, preferably in an insurance or controls environment.

Required Skills:

• 1+ years of insurance experience
• Working knowledge of Word, Excel and Outlook
• Advanced computer literacy, particularly Excel
• Comfort utilizing multiple computer systems simultaneously to access data rapidly
• Detail oriented and highly organized
• Persistent when working on a difficult or complex problem
• Analytical - able to learn a complex pattern and then identify inconsistencies
• Willing to ask questions and learn on the job - self-starter
• Able to cooperate and work well with others
• Communicates confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties
• Consistently process volume with precision and time management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

Client-provided location(s): Charlotte, NC

Job ID: BankOfAmerica-JR-25035115

Employment Type: FULL_TIME

Posted: 2025-09-12T19:06:13