Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
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Job Description:
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.
Responsibilities:
- Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
- Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
- Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
- Participates in triage related to Executive Escalations & Incident Response fraud activities
- Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Skills:
- Customer and Client Focus
- Data Collection and Entry
- Due Diligence
- Issue Management
- Oral Communications
- Active Listening
- Adaptability
- Attention to Detail
- Policies, Procedures, and Guidelines
- Written Communications
- Business Acumen
- Collaboration
- Critical Thinking
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Required Background:
Must be a current Year Up intern at Bank of America
Shift:
1st shift (United States of America)
Hours Per Week:
40