Sr Business Control Specialist Global Markets Operations - Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

• This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).
• Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
• Manages a specific operations segment to support compliance across functional operations area. Functions managed have strict regulatory driven deadlines and are directed by internal bank policy, and multiple regulatory requirements which can involve high $ penalties and fines for non-compliance.
• Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility.
• Responsible for expense oversight, reporting, forecasting and building and maintaining strong business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements.
• Requires a working knowledge of end to end processes since decisions have significant impact affecting compliance practices in various product lines.
• Develops and implements new processes/procedures to improve operating efficiency.
• Identifies, analyzes and resolves complex problems related to product lines or functions. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance.
• Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.
• Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility.

Responsibilities:

Responsibilities include forecasting/managing staffing levels and capacities and performance management.

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Manage Ops Triage Standing Calls (staggered with Bulk Ops Leader)
• Responsible for capacity planning to ensure production coverage
• Responsible for staffing/HR managerial duties for direct reports
• Responsible for identifying risk and escalating when appropriate
• Responsible for drafting/responding to Audit, GFCC, and partner inquires related to operational function
• Responsible for operations coordination, planning, and measurement (metrics)
• Responsible for policy/ procedure updates as needed
• Responsible for reporting-volumes, metrics, and reconciliation as needed
• Responsible for triage planning for remediation's and escalated issues

Required Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Additional Skills:

• May lead small internal projects or be Involved in a variety of larger LOB projects.
• Six Sigma preferred.
• Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.
• May have indirect oversight of virtual offshore teams.

Shift:
1st shift (United States of America)

Hours Per Week:
40

Client-provided location(s): Charlotte, NC

Job ID: BankOfAmerica-JR-25018005

Employment Type: FULL_TIME

Posted: 2025-10-20T18:54:36