Solution Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for defining the engineering approach within an end-to-end technology stack. This job will align to a technical domain but acts as contributor to multiple cross functional teams. Key responsibilities include engaging in development and production environments to identify and improve performance/capacity issues and creating and ensuring system design technology solutions comply with enterprise standards. Job expectations include providing and contributing to improvements in solution design, testing, and delivery practices.

Responsibilities:

• Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints
• Produces detailed designs of infrastructure and application architecture components
• Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain
• Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stack put forward by Solution Engineer Lead
• Mentors and guides more junior Engineers ensuring system design technology solutions comply with enterprise system design and engineering standards

Skills:

• Analytical Thinking
• Collaboration
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Architecture
• Automation
• Influence
• Risk Management
• Technical Strategy Development
• Adaptability
• Application Development
• Business Acumen
• DevOps Practices
• Production Support

LOB Specific Job Description

Position Summary

Application Management is related to Application Infrastructure Technology (AIT) for registered applications (AppHq) used within the Bank of America. These applications have a lifecycle and requirements that must be maintained to ensure compliance with Policies and Standards enforced by the bank.

Within EET Collaboration and Productivity there is a centralized Risk team aligned to product and technical teams who support and maintain compliance through the various systems, processes and tollgates related to the operation and roadmap for applications. Typically, the Application Manager is accountable for end-to-end compliance for specific applications. Maintaining this compliance is very much about managing risk and process for day-to-day operations and any change that requires tollgate approval. This role is about:

• Monitoring/completing application deliverables identified in the Risk Integration and Support Environment tool (RISE).
• Monitoring/managing mitigation of Vulnerabilities identified in Continuous Monitoring (CM).
• Maintaining accuracy of application data (AppHq).
• Ensuring GIS Security requirements are current.
• Maintaining documentation to support approval processes and raising risk artifacts aligned to specific applications.

Key Responsibilities:

• Strict adherence to framework for managing and governing risk and control activities.
• Ensure compliance with standards for risk management.
• Identification, response, and remediation for risk deliverables within specified timelines.
• Identify and remediate vulnerability, application/platform issues within specified timelines.
• Conforming to a sustainable risk culture and program.
• Foster the Identify, Escalate, and Debate risk culture.
• Appropriate escalation of control gaps and issues.
• Create/manage metrics, provide transparency, and lead remediation of risk activities.
• Adhere to, update, and/or create processes, internal controls, and procedures.
• Maintain up to date status and reporting for on-demand review with peer groups, leadership, and Global Information Security.
• Participate in governance routines, review of information and key reports / metrics and appropriately challenge.
• Vulnerability remediation on Collaboration and Productivity applications.
• Application Management.

Minimum Years of Experience

• 5

Required Qualifications

• Demonstrate extensive technical expertise in risk remediation.
• Demonstrate extensive technical experience specifically with Cisco Voice Platforms.
• Demonstrate technical knowledge on Nice, Avaya, Ribbon, and or IPC platforms.
• Experience working in large real time communication environment.

Professional Competencies:

• Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
• Ability to thoroughly review, understand and interpret technology updates for applicability in the environment supported.
• Ability to handle multiple tasks simultaneously and respond under pressure.
• Strong influencing and interpersonal skills to interact in team and enterprise environment.
• Flexibility and ability to effectively work in a fast-paced, fast-changing environment.
• Ability to simplify analysis and complex information into succinct executive-level presentations.
• Ability to effectively manage multiple, competing priorities and prioritize to meet aggressive deadlines.
• Intermediate proficiency in M365 Suite.

Desired Qualifications

• Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years relevant experience in lieu of degree.
• 7+ years of strong technical experience in risk mitigation with a proven record of driving risks out of the environment
• Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.
• In-depth knowledge of collaboration platforms.

Shift:
1st shift (United States of America)

Hours Per Week:
40

Client-provided location(s): Richmond, VA

Job ID: BankOfAmerica-JR-25038312

Employment Type: FULL_TIME

Posted: 2025-09-15T18:56:24