Senior Team Member

Job Description:

Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.

We're committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.

Process Overview

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products, processing of payments and processing of trade finance transactions.

Job Description (Overview of Role)

EMEA Servicing team caters to end to end servicing requirements for EMEA Corporate Clients (Platinum, Gold, Silver & Bronze segments) with regards to Account activities and Statements, payment info, signature mandate documents and account related customized reports e.g. STP reports etc. These requests involve first touch resolution as well as research. Provide support for request received via email and fax channels

Responsibilities

• Understand client's need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interacting with internal business partners/ 3rd party vendors via phone/ e-mail.
• Adherence to the core deliverables - service level agreement and accuracy
• Requirements
• Strong business acumen with good written and verbal communication skills
• Must have an eye for detail and should possess strong analytical skills
• Willingness to learn and adapt to changes
• Excellent time management skills
• Organized and able to multi-task in a fast-paced environment
• Should have problem solving, logical thinking and analytical ability
• Additional knowledge on Payment transactions and SWIFT messages.
• Mandatory skills:
• Good communications and interpersonal skills
• Organized and able to multi-task in a fast-paced environment
• Flexible with Shifts
• Work Timings 12:30 PM to 2.30AM coverage window (Sat/Sun Fixed off)