Senior Service Specialist

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

We are seeking a Treasury Service Advisor to join an established team in Bromley. Working with our varied multi-national Large Corporate client base here in EMEA, you'll help to support clients with their everyday banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you'll work in conjunction with a number of other internal teams to provide seamless delivery to and build relationships with a variety of client stakeholders.

Whether you're already working within operational cash management, or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we'd love to hear from you.

This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity.

Responsibilities:

• You will be supporting clients with all aspects of their treasury movements, managing expectations with regular updates.

• Helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.

• Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.

• Form client relationships through regular verbal communication, understanding our client's business and priorities.

• Client advisory through analysis, identifying operational efficiencies, repair reduction and self-service opportunities.

• Web EX and opportunities for face-to-face client meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.

• Tailoring your service approach according to client needs in order to influence positive 'client satisfaction' survey responses.

• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

• Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

• Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

What we are looking for:

• Experience in client service or client facing roles

• Experience gained within financial services or investment banking.

• An understanding of cash management and/or treasury products and clearings

• Appetite to evolve and add to a continued excellence environment

• The ability to travel to client visits

• Excellent verbal and written communication skills

• Influencing skills in order foster an optimum and timely resolution for the client

Skills that will help:

Fluency in a major European language in addition to English (written, reading and speaking).

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.