Senior Operations Analyst - Enterprise Transaction Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

LOB Job Description:

The Quality Assurance role is responsible for the day-to-day testing, analysis, research and reporting involving quality reviews of Cash and Transportation Services. The associate has/will develop a deep understanding of the processes performed by the teams that we support; and serve as an SME to the QA teammates. Other responsibilities may include project related activities during process change controls and implementation of new QA reviews. Functions include administering defined procedures, analysis and report generation, and exception processing. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes.

Schedule: Monday through Friday 7:00am to 3:30pm, but there is some flexibility around the time

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

• Highly organized with strong attention to detail
• Excellent time management and prioritization skills, with ability to meet deadlines
• Excellent oral and written communication skills
• Experience with working independently and on teams
• Manages risk effectively
• Self-directed, analytical, detail oriented and thorough
• Strong business partnering and relationship management skills
• Strong knowledge of Microsoft software (Excel, Power Point, Word)

• College degree (Associates or higher)
• Minimum 2 years of experience with Financial Center/ATM cash processes and/or reconciliation and exceptions management
• Knowledge of Microsoft Visio, SharePoint and NICE
• Experience effectively managing up, down and across

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research